CRM Manager

Fujitsu Consulting India Pvt Ltd


Not disclosed

Work from Office

Full Time

Min. 5 years

Job Details

Job Description

Service Process Specialist

The knowledge manager is responsible for overseeing all knowledge-related activities, including the management, capturing, sharing and accessibility of knowledge assets.

The knowledge manager is required to work alongside stakeholders, internal and external, to promote and optimize the usage of the organizations knowledge assets.

 Knowledge managers are expected to keep themselves and their appointed teams accountable for compliance to the companys expectations and strategy.

They are also responsible for communication, promoting collaboration and workplace harmony.

Ideal candidates possess soft skills such as great leadership, effective communication, problem-solving, coaching and teamwork skills.

These skills will aid in promoting a culture of knowledge-sharing that is enabled through guidance and learning.

 As a knowledge manager, you will be well-equipped with the knowledge base features, functionality and be able to communicate this to teams effectively.

As managers in a fast-paced and knowledge-driven environment, you will have to be able to identify concepts and ideas and come up with solutions quickly.

Promoting collaboration and knowledge sharing through defining, supporting and encouraging the use of knowledge to employees of all skill levels and roles.

Ensuring that knowledge technologies are up-to-date and working according to function, as well as ensuring that employees are not misusing company tech infrastructure Controlling the accessibility and flow of knowledge within the organization and to external parties.

Helping capture new knowledge with the usage of a knowledge base (KB within SKMS)Monitor progress by leveraging analytics to assess the impact, engagement, functionality and effectiveness of knowledge management strategy

Providing relevant coaching, training and support to champion a knowledge management culture


Knowledge Management

Job role

Work location

Pune Noida


Research & Development

Role / Category

Research & Development - Other

Employment type

Full Time


Day Shift

Job requirements


Min. 5 years

About company


Fujitsu Consulting India Pvt Ltd

Job posted by Fujitsu Consulting India Pvt Ltd

This job has expired

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