Shift Manager - Operations and Maintenance

Shift Manager - Operations

Responsibilities

Key Responsibilities

• Supervise and manage the operation and maintenance of electrical systems, including power distribution units, UPS systems, and switchgear.
• Oversee mechanical systems maintenance, including chillers, pumps, and HVAC systems, ensuring optimal performance and energy efficiency.
• Ensure the upkeep and functionality of DG sets, fuel storage systems, and fire detection & firefighting equipment.
• Monitor and enforce adherence to ISO standards and SLA requirements, ensuring compliance with operational benchmarks.
• Manage site billing processes, ensuring accuracy and timely submission.
• Coordinate vendor management activities, including procurement, performance evaluation, and contract adherence.
• Lead shift operations, ensuring smooth handovers and effective supervision of on-site teams.
• Build and maintain strong customer relationships, addressing concerns and ensuring satisfaction.
• Handle incident reporting and resolution management, ensuring timely and effective solutions to operational challenges.
• Drive continuous improvement initiatives to enhance operational efficiency and reduce downtime.

Qualifications

Required Qualifications & Experience

• Bachelor’s degree in Electrical, Mechanical, or related Engineering discipline.
• 8–12 years of experience in data center operations or critical infrastructure management.
• Proven expertise in electrical, mechanical, and HVAC system maintenance within large-scale facilities.

Domain Expertise

• In-depth knowledge of electrical systems, including UPS, switchgear, and power distribution units.
• Expertise in mechanical systems such as chillers, HVAC systems, and fuel storage.
• Familiarity with ELV / fire detection and firefighting systems in large-scale facilities.