Pre Sales Specialist

HCL Technologies

Noida

Not disclosed

Work from Office

Full Time

Min. 2 years

Job Details

Job Description

Specialist - presales

Job Summary

  • Location: Noida

  • Project role: Specialist - presales

  • Qualification: B-Tech

  • Experience: 2.5-5 Years

  • Skills: Network Data

  • No. of positions: 1

Job description:

  • To provide support for on call escalations and doing root cause analysis of given issue
  • To independently resolve tickets within agreed SLA of ticket volume and time
  • To adhere to quality standards, regulatory requirements and company policies
  • Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts
  • To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases

Job role

Work location

Noida

Department

IT & Information Security

Role / Category

BD / Pre Sales

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Min. 2 years

About company

Name

HCL Technologies

Job posted by HCL Technologies

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