Customer Engagement Executive

EXL SERVICES

Noida

Not disclosed

Work from Office

Full Time

Min. 15 years

Job Details

Job Description

Vice President 1

Role: VP -Digital CX Engagement Lead

Experience:16+years

Location: NCR/Bangalore

Work Mode: Hybrid

Shift Timing: 1:30 pm – 11:30pm

 

Technical Skills

  • Strong technical background with a solid understanding of conversational AI technologies, machine learning, natural language processing, and software development methodologies.
  • Proven experience in delivering Google CCAI, Dialogflow, Vertex.AI solutions.
  • Strong background in Natural Language Processing (NLP), deep learning, Large Language Models (LLMs), Retrieval-Augmented Generation (RAG). 
  • Experience with deep learning frameworks like  PyTorch or TensorFlow.
  • Experience with cloud platforms (AWS, Azure, GCP) for deploying AI models.
  • Strong understanding of neural networks, transformers, and reinforcement learning.
  • Familiarity with software development best practices, version control (e.g., Git), and agile methodologies.
  • Experience with CI/CD pipelines and DevOps practices.
  • Excellent software development skills to drive the development and deployment of cutting-edge AI solutions

Leadership Skills

  • Demonstrated leadership and team management skills, with the ability to inspire, guide, and develop a diverse team of professionals.
  • Excellent client-facing skills, including effective communication, relationship-building, and negotiation abilities.
  • Excellent problem-solving skills and the ability to think critically and creatively.
  • Strong communication skills and the ability to work effectively in a team environment.
  • Leadership qualities with a proactive and collaborative approach.

 

  • BE/BTech/MCA/Ph.D. from tier I/II institute in CS or related field

 

 

Job role

Work location

Noida

Department

IT & Information Security

Role / Category

IT Support

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Min. 15 years

About company

Name

EXL SERVICES

Job posted by EXL SERVICES

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