Assistant General Manager

Job Title: Assistant General Manager (AGM )

Location: [Panchkula kalka highway

Department: [Sales, operations ]

Reports To: General Manager (GM)

Employment Type: Full-time

Job Summary:The Assistant General Manager (AGM) plays a key leadership role, supporting the General Manager in overseeing daily operations, managing staff, ensuring customer satisfaction, and driving overall business performance.

The AGM serves as second-in-command and may act as General Manager in their absence.

• Key Responsibilities:Assist the General Manager in overseeing daily operations across departments.
• Lead and motivate team members to achieve sales, service, and operational goals.
• Ensure compliance with company policies, industry regulations, and safety standards.
• Monitor financial performance (e.g., budgets, revenue, and expenses); identify areas for improvement.
• Train, mentor, and evaluate staff performance; support hiring and onboarding.
• Handle customer issues, complaints, or escalations professionally and efficiently.
• Develop and implement strategies to improve productivity and customer satisfaction.
• Maintain inventory control, procurement processes, and vendor relationships.
• Generate reports on operational performance, KPIs, and staff productivity.
• Support marketing and promotional activities in coordination with the GM
• Required Qualifications:Bachelor’s degree in Business Administration, Management, Hospitality, or related field (preferred).
• 3–5 years of experience in a supervisory or management role.
• Strong leadership, orgination and decision-making skills.
• Excellent communication and interpersonal abilities.
• Proficiency in MS Office, POS systems, or ERP software (depending on industry).
• Ability to work flexible hours, including evenings, weekends, or holidays if needed.
• Desired Attributes:Proactive and results-driven mindset.
• Strong problem-solving abilities under pressure.
• Customer-focused attitude.
• Ability to manage multiple tasks and priorities effectively.

Integrity, professionalism, and a team-oriented approach.