Service & Operation Manager

Equitas Small Finance Ltd

Panipat

Not disclosed

Work from Office

Full Time

Min. 1 year

Job Details

Job Description

Service & Operation Manager

 

RoleParametersParameter Weight %A+/AOthers
Service Delivery OfficerMoM - Generate 25 leads (LG level) across various products (SA, MF, MF SIP, Insurance, Gold Loan, FD, RD, Locker) on Rel Channel Mapped Book15%NANA
Service Delivery OfficerMapped Book: 3% MoM TRV Growth of Mapped Book25%NANA
Service Delivery OfficerInc HH PH on Mapped Book15%1210
Service Delivery OfficerWelcome calling and onboarding of Customers (100% of NTB A/cs of all accounts of the Branch)10%NANA
Service Delivery OfficerBranch Customer Base: Conduct customer events in Branches (min 2 per Month)10%NANA
Service Delivery OfficerBranch Customer Base: Improve digital adoption of Customers of the branch (1% MoM Increment in MB/IB adoption)10%NANA
Service Delivery OfficerService Mgmt: Ensure timely processing of all the SRs of Mapped book7.5%NANA
Service Delivery OfficerLobby Management - Ensure seamless Customer Experience at Branches and also handle Locker ops management  - Nil customer escalations7.5%NANA


100%

Job role

Work location

Branch Banking>North>Haryana>HR & PB>Haryana>Haryana>Haryana>11017>Panipat

Department

Banking / Insurance / Financial Services

Role / Category

Banking Operations

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Min. 1 year

About company

Name

Equitas Small Finance Ltd

Job posted by Equitas Small Finance Ltd

This job has expired