Service & Operation Manager
Equitas Small Finance Ltd
Service & Operation Manager
Equitas Small Finance Ltd
Panipat
Not disclosed
Job Details
Job Description
Service & Operation Manager
Role | Parameters | Parameter Weight % | A+/A | Others |
Service Delivery Officer | MoM - Generate 25 leads (LG level) across various products (SA, MF, MF SIP, Insurance, Gold Loan, FD, RD, Locker) on Rel Channel Mapped Book | 15% | NA | NA |
Service Delivery Officer | Mapped Book: 3% MoM TRV Growth of Mapped Book | 25% | NA | NA |
Service Delivery Officer | Inc HH PH on Mapped Book | 15% | 12 | 10 |
Service Delivery Officer | Welcome calling and onboarding of Customers (100% of NTB A/cs of all accounts of the Branch) | 10% | NA | NA |
Service Delivery Officer | Branch Customer Base: Conduct customer events in Branches (min 2 per Month) | 10% | NA | NA |
Service Delivery Officer | Branch Customer Base: Improve digital adoption of Customers of the branch (1% MoM Increment in MB/IB adoption) | 10% | NA | NA |
Service Delivery Officer | Service Mgmt: Ensure timely processing of all the SRs of Mapped book | 7.5% | NA | NA |
Service Delivery Officer | Lobby Management - Ensure seamless Customer Experience at Branches and also handle Locker ops management - Nil customer escalations | 7.5% | NA | NA |
100% |
Job role
Work location
Branch Banking>North>Haryana>HR & PB>Haryana>Haryana>Haryana>11017>Panipat
Department
Banking / Insurance / Financial Services
Role / Category
Banking Operations
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Min. 1 year
About company
Name
Equitas Small Finance Ltd
Job posted by Equitas Small Finance Ltd
This job has expired