Job Title: Block Development Manager – E-commerce Operations

Location: Patna, Bihar ( All 7 Districts of Patna)

Experience: 5 to 10 Years

Department: Supply Chain / Last-Mile Delivery / Business Development

Reports To: Area/Regional Operations Manager

Job Overview:

We are looking for a highly motivated and experienced Block Development Manager (BDM) to lead end-to-end operations and network development within an assigned geographic block. The ideal candidate will have a strong background in logistics, supply chain, and business development in the e-commerce sector, with proven experience in managing partners, driving growth, and delivering exceptional customer service. Experience with top-tier platforms like Amazon, Flipkart, or similar is preferred.

Key Responsibilities:

🔹 Operational Leadership

• Manage daily logistics, fulfillment, and last-mile delivery activities in the assigned block.
• Ensure high adherence to delivery Service Level Agreements (SLAs), accuracy, and quality metrics.
• Monitor inventory movement, returns, reverse logistics, and local warehouse operations.

🔹 Partner & Vendor Management

• Identify, onboard, and manage Delivery Service Partners (DSPs), franchisees, and logistics vendors.
• Conduct regular performance evaluations, audits, and compliance checks.
• Implement training and incentive programs to improve partner efficiency and engagement.

🔹 Network & Infrastructure Development

• Identify opportunities for network expansion (e.g., opening new delivery hubs or micro-fulfillment centers).
• Collaborate with real estate and infrastructure teams to scout and set up new facilities.
• Ensure infrastructure meets operational, safety, and scalability standards.

🔹 Customer Experience & Issue Resolution

• Monitor customer satisfaction scores (NPS, CSAT) and address escalation issues promptly.
• Implement feedback loops with the central team to improve delivery experience and reduce complaints.

🔹 Data Analysis & Reporting

• Track key performance metrics (TAT, cost per delivery, productivity, etc.) and drive continuous improvement.
• Use tools like MS Excel, SQL, or internal dashboards to generate insights and optimize operations.
• Present periodic business reviews and operational updates to senior leadership.

Required Qualifications:

Bachelor’s Degree in Business, Engineering, Logistics, Supply Chain, or equivalent (MBA preferred).

• 5–10 years of relevant experience in e-commerce logistics, operations, or regional business development.
• Strong understanding of last-mile delivery models, logistics cost management, and partner ecosystems.
• Hands-on experience with managing ground-level teams and third-party logistics providers.

Preferred Skills:

• Experience working in leading e-commerce companies.
• Proficiency in Excel, data tools (Tableau, Power BI), and logistics tech platforms (e.g., Transport Management Systems).
• Excellent leadership, problem-solving, and communication skills.
• Familiarity with the geographical and socio-economic context of the assigned region/block.
• Ability to travel extensively within the block.

Why Join Us:

• Be a part of a fast-paced, high-impact e-commerce environment.
• Drive innovation and growth in one of India’s most critical logistics networks.
• Work with a dynamic team focused on operational excellence and customer satisfaction.