Application Support Engineer

Project Role : Application Support EngineerProject Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Palo Alto Networks FirewallsGood to have skills : Network Security Operations, Financial Management ReportsMinimum 2 year(s) of experience is requiredEducational Qualification : BE BTECH MCARole : Network Security Senior Engineer Job Requirements Key Responsibilities: Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. • Leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives within projects. • Typical work: Large, complex, inter-networking environments • Responsible for daily supervision of a team (e.g., delivery, process, business operations). • Manages the workload of the team, may make work assignments, and has responsibility for developing team members. • Operates as a subject matter expert and may be the escalation point for issue resolution and customer escalations. • Manages effective internal/external client relationships within a defined area of responsibility and builds client relationships in the wider group or unit. Technical Experience: Experience of Network Security for Enterprise network Operations In-depth knowledge of network security of expert level knowledge Palo Alto FW, Panorama, Global Protect, RSA NetWitness, Prisma, IPSEC-VPN, Threat prevention, Cisco ASA firewalls. • Configure and manage Palo Alto Networks firewall solutions to enforce security policies. • Implement and maintain firewall rules and policies based on security best practices and organizational requirements. • Regularly update firewall policies to address emerging threats and vulnerabilities. • Respond to security incidents involving the Palo Alto Networks firewall, including investigating and mitigating security breaches. • Work closely with the incident response team to contain and remediate security incidents. • Provide support for firewall-related issues and troubleshoot connectivity or performance problems. • Collaborate with network and system administrators to resolve issues impacting the Palo Alto firewall infrastructure. • Maintain documentation related to firewall configurations, policies, and procedures. • Develop and update standard operating procedures for firewall management and incident response. Additional skills : Network Security Operations Support for, F5 LTM, APM, GTM knowledge, Cisco ISE TACACS, AWS, Azure cloud supports, should be familiar with all the ITIL processes.