Technical Support Engineer

Eaton Technologies Pvt Ltd

Pune

Not disclosed

Work from Office

Full Time

Min. 1 year

Job Details

Job Description

Associate Engineer - Technical Support

Eaton is hiring for the role of Associate Engineer - Technical Support!

Responsibilities of the Candidate:

  • Responsible for answering customer emails within TAT.
  • Responsible for Handling Cross-reference requests from customers.
  • Develop competitor cross-references for Eaton's New Product Releases.
  • Provide Pre-sale support like product selection, product configuration, and budgetary quotes.
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
  • Maintain and expand the product knowledge base available to all internal and external teams.
  • Use Enterprise-wide tools, SharePoint, Share drive, etc. to address customer concerns.
  • Maintain high level of customer satisfaction by his own work by keeping NPS/CES up to the mark.

Requirements:

  • Graduate in Engineering (Electrical/ Electronics/ Electronics & Telecommunication)
  • Minimum 1-3 years of experience in Electronics Industry
  • Good understanding of technical aspects of Electronics Components, Assemblies, and their related applications
  • Problem-solving, and product troubleshooting skills 
  • Ability to understand and resolve Tier-1 customer issues independently
  • Should be able to interpret customer specifications, drawings, and schematics
  • Excel spreadsheet knowledge would be added advantage
  • Basic understanding of ERP, PLM, CRM, and other enterprise-wide tools would be added advantage"
  • Strong customer focus and interpersonal skills
  • Self-Motivated to identify and prioritize assigned work 
  • Strong technical and analytical skills
  • Abilities within Adobe and Microsoft Outlook
  • Good written communication and verbal communication

Job role

Work location

Pune

Department

Engineering - Hardware & Networks

Role / Category

Hardware

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Min. 1 year

About company

Name

Eaton Technologies Pvt Ltd

Job posted by Eaton Technologies Pvt Ltd

This job has expired

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