AWS Connect Contact Center Engineer

Qualifications

Bachelors degree in a computer-related field (such as Computer Science, Engineering, or MIS), and at least 7 years of IT experience

Minimum 3+ years of experience working in multi-client BPO provider with Contact Center Technology platforms predominantly having worked on Amazon Connect and platforms like, ServiceNow, Zendesk, Salesforce, and any other CRM platforms with additional experience is cloud platforms.

Job Responsibilities

Experience in building solution and implementing CCaaS

1-2 Year hands on experience in building call flows and IVR within AWS Connect and configuration and Implementation of the Amazon Connect Platform

5-7 years of hands on experience with Cloud based VoIP systems design, implementations, support, monitoring, and security. With emphasized experience on: Contact Center

Configuration, Queues and Prompts , Routing Profiles, Agent/User Management

Establish and maintain strong collaborative relationships with internal and external strategic partners as well as critical IT infrastructure service providers

Experience with AWS Services that include Amazon Connect, Lambda, S3, Athena, Kinesis, DynamoDB, Lex

Code/Scripting capabilities (Python, JAVA)

Bachelors degree in a computer-related field (such as Computer Science, Engineering, or MIS), and at least 7 years of IT experience

Participate in and/or lead projects of medium to high complexity.

Leads on-call production support activities, using the technical knowledge and capability to handle all problems that may arise.