Call Quality Analyst

Leancrop Technology Solutions Private Limited ( Bharat Agri )

Aundh-Baner Phata, Pune

₹22,000 - ₹28,000 monthly

Fixed

22000 - ₹28000

Earning Potential

28,000

Work from Office

Full Time

Min. 1 Years

Good (Intermediate / Advanced) English

Job Details

Interview Details

Job Highlights

17 applicants

Job Description

Job description Role and Responsibilities: Monitor All calls like Live, recorded and side by side and communicate the feedback encourage good points and avoid or eliminate unwanted parameters Analyse the process and technical issues like Skill gaps, operational gaps of individual executives and provide action points to trainers. Along with call analysis provide time to time training to improve call quality Analyse the customer intent(to identify customer needs and expectations) and make changes from time to time so as to improve sales conversion. Own daily MIS report of calls quality of individual executive performance and report directly to the Operations Manager. Participates in design of call monitoring formats and quality standards Desired Candidate Profile: 12th Pass/Any graduate Experience 2-3 years Call Center Experience Excellent verbal, written and interpersonal communication skills Outstanding customer service skills and dedication to providing exceptional customer care Must be self-motivator and self-starter Focus on quality and customer service Exceptional listening and analytical skills Must be able to effectively deal with people at all levels inside and outside of the Company Creative ability and writing proficiency Perks and Benefits Attractive monthly incentive Health insurance Paid leaves Comfortable working environment

More about this Call Quality Analyst job

Leancrop Technology Solutions Private Limited ( Bharat Agri ) is aggressively hiring for the job profile of Call Quality Analyst at Pune in Aundh-Baner Phata locality. Kindly go through the FAQs below to get all answers related to the given job. 1. How much salary can I expect? Ans. You can expect a minimum salary of 22,000 INR and can go up to 28,000 INR. The salary offered will depend on your skills, experience and performance in the interview. 2. What is the eligibility criteria to apply for this job? Ans. The candidate should have completed Graduate degree and people who have 1 to 31 years are eligible to apply for this job. You can apply for more jobs in Pune to get hired quickly. 3. Is there any specific skill required for this job? Ans. The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job. 4. What are the timings of the job and how many working days are there? Ans. It is a Full Time job having timing from 09:00 AM to 07:00 PM and will have 6 working days i.e., monday - saturday. 5. Is it a work from home job? Ans. No, it’s not a work from home job and can’t be done online. You can explore and apply for other work from home jobs in Pune at apna. 6. Are there any charges or deposits required while applying for the role or while joining? Ans. No work-related deposit needs to be made during your employment with the company. 7. How can I apply for this job? Ans. Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview. 8. What is the last date to apply? Ans. The last date to apply for this job is 16-Dec-2021. For more details, download apna app and find Full Time jobs in Pune. Through apna, you can find jobs in 74 cities across India. Join NOW!

Job Requirements

Experience

Min. 1 Years

Education

Graduate

English Level

Good (Intermediate / Advanced) English

Job Role

Department

Customer Support

Employment Type

Full Time

Role / Category

Customer Support - Operations

Shift

Day Shift

Interview & address details

Work Location

Baner Rd, Baner, Pune, Maharashtra 411045, India Aundh-Baner Phata, Pune

Interview mode

Online/Telephonic

Job posted by Leancrop Technology Solutions Private Limited ( Bharat Agri )

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