Responsibilities of candidates include: • Answer inbound/outbound calls professionally and provide information about products and services, take/cancel orders, and obtain details of complaints • Keep records of customer interactions and transactions, details of enquiries, complaints, and comments, as well as actions taken. Process orders, forms, and applications • Follow up to ensure that appropriate actions are taken on customer requests • Refer unresolved customer grievances or special requests to designated departments for further investigation As a Customer Service Associates, you will be on the front line with customers, handling queries and ensuring full customer satisfaction. A customer service role can vary depending on the industry and the individual organization, but some of the most common responsibilities of any Customer Service Advisor are to: • Handle customer enquiries, answering any questions and queries in person, over the phone, or online • Provide support and comprehensive product / service information to customers • Build relationships with customers • Assist customers in making purchasing decisions • Look for cross-selling opportunities to increase individual purchase value and overall sales • Identify opportunities to enhance customer experience and turn dissatisfied customers into happy customers Required Qualifications and Skills There are no set qualification requirements to be a Customer Service Advisor; most companies will require GCSEs or equivalent. Previous customer service experience is desirable when applying for a role. However, because every company’s customer service department works differently, previous experience is not always required and full training will likely be provided. Some of the skills you may need are: • An ability to communicate with customers easily and effectively, with strong negotiation skills • A ‘customer first’ attitude and approach to working • Computer literacy • Organisational and administration skills • Numeracy skills may be required by some companies, depending on the nature of the business

More about this Customer Care Executive job

Indomax Multi Trades is aggressively hiring for the job profile of Customer Care Executive at Pune in Ghorpadi Gaon Post Office locality. Kindly go through the FAQs below to get all answers related to the given job. 1. How much salary can I expect? Ans. You can expect a minimum salary of 20,000 INR and can go up to 40,000 INR. The salary offered will depend on your skills, experience and performance in the interview. 2. What is the eligibility criteria to apply for this job? Ans. The candidate should have completed Graduate degree and people who have 0 to 31 years are eligible to apply for this job. You can apply for more jobs in Pune to get hired quickly. 3. Is there any specific skill required for this job? Ans. The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job. 4. What are the timings of the job and how many working days are there? Ans. It is a Full Time job having timing from 7.00PM - 4.00AM and will have 6 working days i.e., Monday to Saturday. 5. Is it a work from home job? Ans. No, it’s not a work from home job and can’t be done online. You can explore and apply for other work from home jobs in Pune at apna. 6. Are there any charges or deposits required while applying for the role or while joining? Ans. No work-related deposit needs to be made during your employment with the company. 7. How can I apply for this job? Ans. Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview. 8. What is the last date to apply? Ans. The last date to apply for this job is 27-Sep-2021. For more details, download apna app and find Night Shift jobs in Pune. Through apna, you can find jobs in 74 cities across India. Join NOW!