Customer Care Support

Role Overview: We’re looking for a warm, proactive Customer Care Executive who’s not just great at solving customer issues — but also collecting feedback, and building relationships. You'll be the voice of Clapstore for our customers post-purchase, ensuring they feel heard, helped, and happy.

Key Responsibilities:

Customer Support:

• Handle incoming customer queries via WhatsApp, email, and phone
• Solve issues related to product usage, delivery, damages, and replacements
• Coordinate with the operations and logistics team to ensure timely resolutions
• Maintain a friendly, empathetic tone in all communication

Review Collection & Follow-ups:

• Call customers post-delivery to collect product feedback and reviews
• Gently guide satisfied customers to share their experience on Amazon or other platforms
• Identify and escalate any negative feedback internally for resolution
• Maintain a tracker of calls, responses, and reviews generated

Customer Experience:

• Create a positive, memorable interaction with every customer
• Share insights from conversations with the team to improve product and service quality
• Suggest new ways to surprise and delight customers
• What We’re Looking For:6 months of experience in customer care, preferably in a D2C or e-commerce brand
• Excellent spoken and written communication in English & Hindi
• Comfort with calling and handling parent conversations with empathy
• Basic knowledge of Google Sheets, CRM tools, and WhatsApp Business
• A calm, friendly personality with high emotional intelligence
• Bonus: Experience in feedback/review collection