Customer Relations Executive

Representing the company and developing permanent business relations and networks. Dealing with the market in the assigned service area whilst maintaining the strategic guidelines issued by the service department.

Managing employees and controlling business processes in own area of responsibility. Ensuring that service, quality, customer satisfaction and a high level of experience are maintained to develop a customer-oriented, profitable and high turnover business in new and used vehicles, accessories, services and further products and services.

Key Responsibilities

• Handle customer inquiries via phone, email, or in person regarding vehicle servicing, repairs, and maintenance
• Schedule service appointments and coordinate vehicle pick-up/drop-off
• Resolve complaints and escalate issues to service advisors or managers when needed
• Maintain customer records and update service history in CRM systems
• Conduct post-service follow-up calls to ensure customer satisfaction (e.g., 1-day and 4-day PSF calls)
• Promote service offers and reminders for free or paid maintenance
• Assist in organizing promotional events and collecting feedback

Skills Required

• Strong communication and interpersonal skills
• Ability to multitask and manage high call volumes
• Proficiency in CRM software and basic technical knowledge of vehicles
• Problem-solving and conflict resolution abilities
• Fluency in local language and English; clear and friendly tone