Job Overview:- • Candidate with 1+ year US calling experience excluding training period. (Must have conversational skills and not just sales background) • Must be fluent in communication, soft skills and research. • Must be proactive, logical and problem solver • Must have worked on excel and CRM’s. Responsibilities and Duties:- • Candidate will be working on client CRM with live orders. • Agent must take care of calling and extensive CRM work on all the orders allocated to him for the day. • Must ensure all the necessary procedures and protocols are followed. • Must ensure one call resolution (OCR) and One Order Entry Perfection. • Must ensure the Orders are entered with all the necessary information provided by client. • Make detailed and understandable notes on the order. • Must complete the order in appropriate way for the next team for follow up. Qualifications:- • Education level – Undergraduate or graduate with any stream. • Must have experience in working on CRM. • Experience – 1+ year of USA calling experience. Customer Service preferable. • Specific skills – Fluent English communication. • Personal characteristics – Soft spoken since we are dealing with sensitive accounts. • Certifications – None. • Other – must be ready to work in Night Shift.

More about this Customer Service Executive job

ITCUBE SOLUTIONS PRIVATE LIMITED is aggressively hiring for the job profile of Customer Service Executive at Pune in Bund Garden Road locality. Kindly go through the FAQs below to get all answers related to the given job. 1. How much salary can I expect? Ans. You can expect a minimum salary of 18,500 INR and can go up to 25,000 INR. The salary offered will depend on your skills, experience and performance in the interview. 2. What is the eligibility criteria to apply for this job? Ans. The candidate should have studied 12th Pass and people who have 1 to 31 years are eligible to apply for this job. You can apply for more jobs in Pune to get hired quickly. 3. Is there any specific skill required for this job? Ans. The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job. 4. What are the timings of the job and how many working days are there? Ans. It is a Full Time job having timing from 07:30 PM to 04:30 AM and will have 5 working days i.e., monday - friday. 5. Is it a work from home job? Ans. No, it’s not a work from home job and can’t be done online. You can explore and apply for other work from home jobs in Pune at apna. 6. Are there any charges or deposits required while applying for the role or while joining? Ans. No work-related deposit needs to be made during your employment with the company. 7. How can I apply for this job? Ans. Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview. 8. What is the last date to apply? Ans. The last date to apply for this job is 13-Dec-2021. For more details, download apna app and find Night Shift jobs in Pune. Through apna, you can find jobs in 74 cities across India. Join NOW!