Customer Support Executive

Responsibilities

• Handle inbound and outbound customer calls/messages in a professional and friendly manner

• Assist customers with order-related queries, product information, customization details, delivery status, and post-purchase support

• Resolve customer concerns, complaints, and issues with a positive, problem-solving mindset

• Maintain accurate logs of customer interactions, follow-ups, and resolutions

• Coordinate with internal teams (operations, design, dispatch) to ensure quick issue resolution and smooth order processing

• Provide timely updates to customers regarding their orders and escalations

• Understand MiniGiftBox products and gifting categories to guide customers effectively

• Achieve performance targets related to customer satisfaction, response time, and resolution rate

• Ensure every customer receives a delightful MiniGiftBox experience