Executive Assistant

Bajaj Finance Limited

Pune

Not disclosed

Work from Office

Full Time

Min. 3 years

Job Details

Job Description

Executive Assistant

Job Purpose“This position is open with Bajaj Finance ltd.”Ensure all process & system aspects are managed from a Customer centric perspective and ensure relevant communications to customers as well as avoidance of complaints
Duties and Responsibilitiesa)  Analyse complaints/ escalations to identify process/ system level gapsb) Identify improvement opportunities / gaps through process audits on an ongoing basisc) Coordinating with internal stakeholders i.e. different business SPOCs, IT, TCS, Finance and operations to ensure timely implementation of projects . d) Review Sales and post sales journey on POS as well as Digital properties like 3-in-1, sales one etc.e) Review & sign-off SOP’s from Customer experience perspective prior to product go live and provide feedback for implementation of requisite changes in the process / system as requiredf) Design & implement transactional/Service communications (SMS, notifications, emails) across customer journeysg) Requirement gathering, solution management & ensure end-end implementation to ensure smooth go liveh) Monitor KPI’s of existing communication campaigns across processes and ensure corrective actioni) Drive 3in1 app & COI download across Insurance customers
Major Challenges• Project prioritization in close co-ordination with all concerned stakeholders• Project completion timelines• Stakeholder management across businesses
Required Qualifications and Experiencea) QualificationsGraduation in any fieldb) Work ExperienceA. Graduate with minimum 3-5 years of experience in Customer Service / COE team.B. Proficiency in MS excel, word, power point.C. Candidates with insurance background shall be preferred. D. Good analytical skills, communication and interpersonal skills.

Job role

Work location

Pune Corporate Office - HO

Department

Finance & Accounting

Role / Category

Accounting & Taxation

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Min. 3 years

About company

Name

Bajaj Finance Limited

Job posted by Bajaj Finance Limited

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