Lead Associate - Transactional Quality - Pune(Process Excellence/QC/Quality checks) - REF73496E_2025162801

Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Job Description

Analytical skills and time managementCoaching and FeedbackConflict ManagementInterpersonal skills and people skillsHigh attention to detail and accuracyExceptional knowledge of customer care process and systemsProficiency in verbal & written EnglishStrong communication and interpersonal skillsExcellent working knowledge of MS Word and ExcelStrong administrative skillsExcellent presentation skillsAbility to master new applications quicklyExcellent organizational, time management and co-ordination skillsStrong analytical ability and logical thinking styleHigh sense of accountabilityTeam playerGoes the extra mileKnowledge of continuous improvement methodology.Willingness to work night shift, shifts Monday to Sunday and on Public HolidaysKnowledge of Auto and Home insurance

Qualifications

Graduate

Experience Level

Entry Level