Maintenance Supervisor

About the Company

Zolo is India’s largest managed living and hospitality platform, reimagining how people live, travel, and invest. With a strong presence across multiple verticals — Co-Living, Hotels, Hostels, Student Housing, and Vacations — Zolo offers a unique blend of comfort, community, and operational excellence.

Our operations are built on efficiency, coordination, and seamless experiences — and that’s where our P2P team plays a pivotal role.

Role Summary

As a P2P Associate, you will be responsible for coordinating and managing vendor operations, specifically for MEP, Lift, and Civil work categories. You will engage with small to mid-scale vendors, negotiate effectively, and ensure cost-efficient and timely resolutions. Your ability to problem-solve, take ownership, and act with integrity will be key to driving operational excellence across properties.

Key Responsibilities

Procurement & Vendor Coordination

• Engage with vendors for MEP, Lift, Civil and related categories as per defined rate cards.
• Negotiate competitive rates and ensure cost-effective solutions without compromising quality.
• Ensure vendor adherence to SLAs and timely resolution of operational requests.
• Maintain clear documentation of vendor interactions, quotations, and work status.

Operational Excellence

• Assess operational tickets and determine internal vs. vendor intervention.
• Provide quick, effective solutions for MEP and facility-related issues.
• Collaborate with on-ground teams to ensure issues are resolved within timelines.
• Escalate and follow through on critical issues to closure.

Process & Efficiency

• Adhere to procurement processes, internal SOPs, and ethical standards.
• Take ownership of vendor tickets end-to-end — from initiation to closure.
• Support process improvements to enhance vendor efficiency and cost optimization.

What We’re Looking For

Education

Diploma or degree in Business Administration, Supply Chain, Operations, Facility Management, or a related field preferred.

Skills & Experience

• 2+ years in procurement, vendor management, or operations.
• Experience working with Senior MEP, Lift, or Civil vendors.
• Strong negotiation, coordination, and problem-solving skills.
• Ability to handle multiple priorities in a fast-paced environment.
• Basic knowledge of MEP systems and vendor rate structures.

Persona Traits

• Negotiator: Confidently manages vendors, compares quotes, and ensures cost efficiency.
• Analytical Thinker: Quickly assesses requests, identifies solutions, and minimizes unnecessary costs.
• Organized: Manages multiple vendors, tracks timelines, and ensures follow-ups are timely.
• Ownership Mindset: Takes responsibility for tasks, shows initiative, and follows through without supervision.
• Adaptable & Collaborative: Thrives in a fast-paced environment and works seamlessly with internal teams.