Not disclosed

Work from Office

Full Time

Min. 1 year

Job Details

Job Description

Principal Consultant - Service Now

With a startup spirit and 115,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing., People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower. Welcome to the relentless pursuit of better.

Inviting applications for the role of Principal Consultant - Service Now

In this role you will be responsible for part of the full project lifecycle with a primary focus on business value and benefit realization. Responsibilities

• Elicit and clearly document business and system requirements and create requirement artefacts. Develop User stories, functional specifications, system design specification for client engagements by understanding the customer requirements. • Understand and negotiate needs and expectations of stakeholders. • Requirement Walkthrough to the team after the client approvals and ensuring all the clarity is attained throughout the project. • Coordinating and communicating with the client and the internal project team developers, PM, QAs etc on the business requirements. • Manage customer relationships and expectations by developing a communication process to keep others up to date on project results. • Create and maintain issue logs, meeting minutes, project summaries, meeting schedules. • Support customers during UAT. • Perform functional testing to ensure requirements are being met. Qualifications we seek in you! Minimum Qualifications • B.E / MCA / Relevant degree • Prior working experience with ServiceNow. • Good knowledge of available IT systems/tools. Preferred qualifications • Good management, analytic, problem solving & interpersonal skills • Self-motivated, Positive outlook & result oriented • Effective communication skills • Good knowledge of available IT systems/tools

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit . Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Job role

Work location



IT & Information Security

Role / Category

IT Consulting

Employment type

Full Time


Day Shift

Job requirements


Min. 1 year

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