Property Manager

Company Name: ZoloStays

Business Unit: Co-Living

Designation: Guest Relation Officer

Location: Pune

CTC Offered: 2.5 LPA Fixed + 1 LPA Variable ( Performance Based -  Monthly )

Benefits: Accommodation + Insurance

About Zolo

Zolo is India’s largest co-living and managed accommodation platform, operating across multiple business verticals including Co-Living, Z Hotels, Loop Hostels, Student Housing, Real Estate, and Vacations. With a presence across major cities, Zolo is known for delivering safe, comfortable, and community-driven living experiences to thousands of residents every day.

Built on the belief that potential matters more than pedigree, Zolo encourages ownership, innovation, rapid learning, and a growth mindset. With $100M+ funding from Nexus Venture Partners, IDFC Alternatives, and Mirae Asset, Zolo continues to expand at scale.

Role Overview

We are looking for a Guest Relation Officer who can ensure seamless operations across our properties while delivering exceptional guest experiences. This role is ideal for candidates who are customer-obsessed, proactive, empathetic, and passionate about hospitality and community living.

As the face of the property, you will manage guest interactions, operational execution, escalations, and team coordination—ensuring a smooth and delightful resident experience.

Key Responsibilities

• Property Operations
• ManagementOversee day-to-day operations of the assigned property.
• Ensure compliance with operational standards and company processes.
• Implement strategies to improve efficiency, resident satisfaction, and property performance.
• Customer Handling
• Interact with guests/residents to understand and resolve their needs promptly.
• Set the tone for a supportive, welcoming, and smooth living experience.
• Explain facilities, rules, and services clearly and politely.
• Guest Escalation
• ManagementAddress guest escalations with empathy and professionalism.
• Investigate concerns thoroughly and provide effective resolutions.
• Communicate clearly to manage expectations and build trust.
• Team Management
• Lead and support on-ground staff (front office, housekeeping, operations).
• Provide guidance, training, and day-to-day supervision.
• Monitor team performance and share feedback for improvement.
• Cross-Department Coordination
• Work with housekeeping teams to maintain hygiene and cleanliness standards.
• Coordinate with front office for smooth check-ins/outs.
• Liaise with maintenance for quick rectification of property issues.
• Monitoring & Reporting
• Conduct regular property inspections to maintain standards.
• Maintain logs and prepare daily/weekly reports on operations, guest feedback, and service quality.
• Identify improvement areas and recommend actionable steps.

What You Will Learn at Zolo

• Growth Mindset: Learn how to operate in a fast-scaling, high-performance environment.
• Entrepreneurial Thinking: Think and act like an owner while solving daily challenges.
• Leadership Skills: Gain exposure to team handling, conflict resolution, and decision-making.
• Co-Living Industry Knowledge: Build expertise in a rapidly growing sector.
• Cross-Functional Exposure: Work closely with operations, sales, CX, maintenance, and events.
• Process & Service Excellence: Learn standard operating procedures and develop strong problem-solving abilities.
• Agility & Adaptability: Thrive in a fast-paced, dynamic, and people-centric workplace.

Skills Required

• Strong communication and guest-handling skills
• Basic operational understanding
• Problem-solving and decision-making ability
• Calm, empathetic approach during escalations
• Ability to lead and collaborate with on-ground teams
• Basic computer skills (Excel, Word, internal tools)

Persona Traits

• Customer-first mindset
• High ownership and accountability
• Empathy and patience
• Positive attitude and service orientation
• Flexibility to handle dynamic situations
• Eagerness to learn and grow.