Designation : - Service Co-ordinator Job Profile : 1. Create and maintain Customer Database. 2. Addresses and resolves any issues and complaints. 3. Reports problems and unresolved issues to manager or director. 4. Assess client issues and provide recommendations to fix problems. 5. Ensure each client is given the necessary services and follow up to fill ongoing service needs. 6. Maintain good relationships with clients to keep customer base. 7. Handles a team of Field Service Technicians Engineers. 8. Maintains Customer Complaint records. 9. Record and maintain Material Shortages if any. 10. Arrange funds for service work, keep record and control of Service Expenses. 11. Records Attendance of Field Service Technician / Engineers. 12. Maintains communication with clients on emails. 13. Keep records of Installation & commissioning of Machines and related documents. 14. Assign duties to field Service Technicians / Engineers. 15. Handles Sales & Marketing of Service – Annual Maintenance Contracts, Material Quotations, Service Quotations, Invoice & Payment follow ups. 16. Arrange Material / machinery for Site work. 17. Resolves minor Technical Issues on call with clients. 18. Guide Client for use and maintenance of Composting Machine. 19. Guides Clients for Site preparation and maintain related documents. 20. Customer Feedback records and Analysis. 21. Maintain records of AMC Visits. 22. Record and save Photos , videos of breakdown, site preparation on the drive system. Designation : - Service Co-ordinator Required Education , Knowledge , Skills & Abilities: - 2-3 years of industry experience or a related customer service experience. - Must be computer proficient and able to thrive in a fast -pace setting. - Must have good operating knowledge of Microsoft Excel and Word. - Strong verbal and written communication skills. - Strong interpersonal and client service skills required. - Ability to multi-task, work under pressure and meet deadlines required - Self motivated personality. -Excellent customer service and strong Problem solving skills. -Capable of remaining patient and calm when dealing with frustrated customers. -Ability to think creatively and analytically. -Works well with a team. -Pay attention to and keep track of even the smallest details. - Should be Highly Organized.

More about this Service Coordinator job

Ecoman Enviro Solutions is aggressively hiring for the job profile of Service Coordinator at Pune in Talavde Road locality. Kindly go through the FAQs below to get all answers related to the given job. 1. How much salary can I expect? Ans. You can expect a minimum salary of 15,000 INR and can go up to 25,000 INR. The salary offered will depend on your skills, experience and performance in the interview. 2. What is the eligibility criteria to apply for this job? Ans. The candidate should have completed Graduate degree and people who have 1 to 31 years are eligible to apply for this job. You can apply for more jobs in Pune to get hired quickly. 3. Is there any specific skill required for this job? Ans. The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job. 4. What are the timings of the job and how many working days are there? Ans. It is a Full Time job having timing from 9:30 AM - 6;30 PM and will have 6 working days i.e., Monday - Saturday. 5. Is it a work from home job? Ans. No, it’s not a work from home job and can’t be done online. You can explore and apply for other work from home jobs in Pune at apna. 6. Are there any charges or deposits required while applying for the role or while joining? Ans. No work-related deposit needs to be made during your employment with the company. 7. How can I apply for this job? Ans. Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview. 8. What is the last date to apply? Ans. The last date to apply for this job is 21-Dec-2021. For more details, download apna app and find Full Time jobs in Pune. Through apna, you can find jobs in 74 cities across India. Join NOW!