Receive and record incidents, service requests from IT department and engineers, through the agreed modes of communication (E.g. Phone, email, web etc) • Classify and prioritize the incidents / service requests / change requests as per the defined categories, urgency and impact • Allocate the incidents / service requests / change request • Monitor, track and update the progress status of all incidents and service requests. • Escalate incidents / service requests which are going beyond the agreed service levels • Record customer complaints and inform the concerned management staff for appropriate actions • Logging and tracking incidents / service request that require resolution from suppliers. • Notify IT users & on site engineers with progress status of all queries, incidents, service requests, change requests and complaints. • Finally preparing daily report for all the logs taking under the operation. • Receiving end users IT complaints through Telephone, E-Mail & Call logging in Remedy tool • Providing telephonic assistance to end users where ever possible for the first level telephonic support
More about this Service Desk Executive job
Web Digital Skye is aggressively hiring for the job profile of Service Desk Executive for 10 open positions at Pune in Yerwada locality. Kindly go through the FAQs to get all answers related to the given job 1. How much salary can I expect? Ans. You can expect a minimum salary of 10,000 INR and can go up to 15,000 INR. The salary offered will depend on your skills, experience and performance in the interview. 2. What is the eligibility criteria to apply for this job? Ans. The candidate should have completed Graduate degree and people who are freshers are eligible to apply for this job. 3. Is there any specific skill required for this job? Ans. The candidate should have Good English skills and sound communication skills for this job. 4. What are the timings of the job and how many working days are there? Ans. It is a Full Time job having timing of 10:00 AM - 6:00 PM and will have 6 working days i.e., Monday to Saturday. 5. Is it a work from home job? Ans. No, it’s not a work from home job and can’t be done online 6. Are there any charges or deposits required while applying for the role or while joining? Ans. No work-related deposit needs to be made during your employment with the company. 7. How can I apply for this job? Ans. Go to apna website or app and apply for this job with 779598 or call HR directly to schedule your interview. 8. What is the last date to apply? Ans. The last date to apply for this job is 25-Oct-2021. For more details, check out apna and find job opportunities for Full Time Freshers. Through apna, you can find jobs in 21 cities across India. Join NOW!
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