Service Now Senior Consultant/Manager

Capgemini Technology Services India Limited

Pune

Not disclosed

Work from Office

Full Time

Min. 6 years

Job Details

Job Description

Service Now Senior Consultant/Manager

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way youd like, where youll be supported and inspired bya collaborative community of colleagues around the world, and where youll be able to reimagine whats possible. Join us and help the worlds leading organizationsunlock the value of technology and build a more sustainable, more inclusive world.

Your Role

Lead design, development, and implementation of ServiceNow solutions.
Deliver scalable ITSM, ITOM, HRSD, and CSM modules based on client needs.
Integrate ServiceNow with systems like CMDB, Active Directory, and third-party tools.
Conduct workshops, gather requirements, and configure/customize the platform.
Optimize workflows using scripting, automation, and best practices.
Ensure platform governance, performance, and compliance.
Mentor junior consultants and uphold quality through reviews and documentation.

Your Profile

6 to 12years of experience in Service Now
Proven experience in ServiceNow implementation, customization, and support projects.
Strong understanding of ITSM processes and ServiceNow architecture.
Hands-on experience with ServiceNow modules, scripting (JavaScript), Flow Designer, and IntegrationHub.
Ability to lead client engagements, conduct training, and manage project deliverables.
Strong communication and organizational skills, with a collaborative and proactive mindset.

What youll love about working with us

We value flexibility and support a healthy work-life balance through remote and hybrid work options.
Competitive compensation and benefits.
Career development programs and certifications in SAP and cloud technologies.
A diverse and inclusive workplace that fosters innovation and collaboration.

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.