Field Service Engineer



Not disclosed

Work from Office

Full Time

Min. 8 years

Job Details

Job Description


  • Responsible for fault repair, S2S activities for airtel broadband customers for the Circle
  •  Responsible for KPI delivery as per target & action for continues improvement
  •  Responsible for identification of improvement areas for the circle & define corrective actions
  •  Responsible for quality of fault repair /workmanship in the circle
  •  Responsible for continuous improvement in customer experience
  •  Responsible for process & SoP adherence
  •  Responsible for reduce OPEX expenditure & Cost efficiencies as per AoP
  •  S2S (New sales, rental upgrade, technology migration, Other LoB products etc) through service teams.
  •  Optimum use of resources with planned productivity
  •  Responsible for timely material consumption 
  •  Responsible for QOS parameters related to TRAI, Regulatory & statutory compliance for the circle/Cluster
  •  Improvement of audit score for the circle
  •  Anticipate risks on services & take proactive action to ensure customer satisfaction
  •  Partner Management : FR - Partner identification along with SCM, Ensure correct documentations, adherence to legal and regulatory compliance, adherence of processes & SoP, timely clearance of partner bills & ensure timely payouts. Regular review with partners.
  •  Timely NFA / PR/PO for material & services
  •  Work closely with all stakeholders to ensure smooth operations.
  •  Recommend process improvement to enhance customer experience 
  •  Responsible for seamless experience for customer during  entire life cycle with airtel and improve the CFI score 
  •  Up keeping of broadband network (Cable – Copper & ODN) and Network elements for circle/Cluster
  •  Reduction of GFR, SLA, CFI & Quality of workmanship (Repeat + Reopen)
  •  In depth knowledge of broadband/FTTH, WiFi network, Broadband CPEs & copper / FTTH quality parameters.
  •  Regular monitoring of fault repair performance, analyze customer faults for corrective actions
  •  Monitor individual performance at engineers, TL & ZI wise performance.
  •  Responsible for reduction in open SR & SRs outside SLA. Track reason for outside SLA cases & corrective actions
  •  Gate meeting at defined frequency
  •  Visits as per defined norms
  •  Marquee permissions
  •  Proactive corrections
  •  New process implementation
Our Culture Code
All work and no play isn’t how we do things at Airtel. Here, innovation is a way of life and we believe that a dynamic and friendly environment helps our employees strike a healthy work-life balance. In fact, a defining characteristic of life at Airtel is a fun, youthful and vibrant work culture
You are an ideal FIT if you have
  •  BE / B Tech – ECE – with more than 8 yrs Or Diploma – ECE with more than 10 yrs of relevant work experience
  •  In depth knowledge of broadband/FTTH, WiFi network & CPEs
  •  Excellent analytical skills
  •  Innovative 
  •  Collaborative Relation Skills
  •  Vendor Management
  •  Resource Optimization
  •  Good management and leadership skills.
  •  Self-Motivated and positive attitude person.
  •  Proactive and result oriented.
  •  Driving quality management.
  •  Team Player.
  •  Decision maker.
  •  Lead & Manage Change,  Process Orientation & strong Customer Focus
  •  Excellent Negotiation, Customer Interfacing skills. 
  •  Effective communication/interpersonal skills

Job role

Work location

Pune, MH-Pune-Swargate, Bharti Airtel Limited, A Wing 1st Floor Vega Centre, PUNE, MAHARASHTRA, India


IT & Information Security

Role / Category


Employment type

Full Time


Day Shift

Job requirements


Min. 8 years

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