Senior Process Associate

Wipro

Pune

Not disclosed

Work from Office

Full Time

Min. 24 years

Job Details

Job Description

Sr Process Lead

• Handle Migration/Test and Turn-Up tasks and installations in general to configure site with Cisco Meraki Solution/Any SDWAN Vendor Solution• Handle changes on SSR (Simple Service Request), delivering configuration on Cisco Meraki/Any SDWAN Vendor Solution• Support 2nd line incidents related to Solution Delivered always cooperating with other levels of support in a in a high level• Review and configure Meraki Dashboard• Providing in-depth technical support to customers through monitoring, localization and remote repair;• Manage supplier activities (e.g. really driving/escalating 3rd party agents to dispatch and repair faults to meet our SLAs;• Provide process improvement input wherever possible;• Provide Technical engineering support capability for a number of multinational customers;• May do proactive jeopardy management;• Providing higher level support internally and Hypercare as well• Organizing technical trainings or knowledge sharing;• Participate in regular meetings with Senior Technical Support Engineers (3rd line), Consultants, Specialists, vendors and/or other 3rd parties e.g. Customers and Suppliers• Perform quality checks on customer equipment to ensure all configurations meet required compliance standards as well as both customer and company security policies;• When visible recommend flexible and scalable solutions to support new business objectives;• Be part of the pre and post-deployment network implementation and understand if what is being deployed is exactly the same as the customer wants or expected to see in place; • Monitor and test Meraki products installed on customer network , review the customer legacy network and understand the new age device mapping• Work in conjunction with Design teams in order to ensure the stable operation of  SDWAN products to be deployed; • Conduct research on network services, protocols, and standards in support of the network solution (Cisco Merak/Any SDWAN Vendor Solution in this case)
Roles & Responsibilities:
• Handle Migration/Test and Turn-Up tasks and installations in general to configure site with Cisco Meraki Solution/Any SDWAN Vendor Solution• Handle changes on SSR (Simple Service Request), delivering configuration on Cisco Meraki/Any SDWAN Vendor Solution• Support 2nd line incidents related to Solution Delivered always cooperating with other levels of support in a in a high level• Review and configure Meraki Dashboard
• Providing in-depth technical support to customers through monitoring, localization and remote repair;
• Manage supplier activities (e.g. really driving/escalating 3rd party agents to dispatch and repair faults to meet our SLAs;
• Provide process improvement input wherever possible;• Provide Technical engineering support capability for a number of multinational customers;• May do proactive jeopardy management;• Providing higher level support internally and Hypercare as well• Organizing technical trainings or knowledge sharing;• Participate in regular meetings with Senior Technical Support Engineers (3rd line), Consultants, Specialists, vendors and/or other 3rd parties e.g. Customers and Suppliers• Perform quality checks on customer equipment to ensure all configurations meet required compliance standards as well as both customer and company security policies;• When visible recommend flexible and scalable solutions to support new business objectives;• Be part of the pre and post-deployment network implementation and understand if what is being deployed is exactly the same as the customer wants or expected to see in place; • Monitor and test Meraki products installed on customer network , review the customer legacy network and understand the new age device mapping• Work in conjunction with Design teams in order to ensure the stable operation of  SDWAN products to be deployed; • Conduct research on network services, protocols, and standards in support of the network solution (Cisco Merak/Any SDWAN Vendor Solution in this case)


Qualifications:
50% Voice 50% Non-Voice 24x7 as per ROTA , Yes there will be weekend workingGraduate24 to 36 monthsTelecom

Order Management(Comms)

Expert Level Knowledge in Routing and SwitchingExperience working over SDWAN Products : Cisco Meraki or Cisco SDWAN or any relevant vendorCCNP (or similar level of knowledge in networking)
Good Understanding on LAN/WAN/WLAN/BGP/MPLS/OSPF/EIGRP/xVPN
Good troubleshooting Skills

Job role

Work location

Pune

Department

IT & Information Security

Role / Category

IT Security

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Min. 24 years

About company

Name

Wipro

Job posted by Wipro

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