Service Manager

Paytm

Pune

Not disclosed

Work from Office

Full Time

Min. 1 year

Job Details

Job Description

TEAM LEADER-SERVICE (PUNE)

Capable to handle minimum 20 to 25 TL's (on-roll).
Ø   Base Location Geographical knowledge required.
Ø  Team handling & motivation
Ø  Handling merchants complaints day to days basis
Ø  Allocation of the complaints to the FSE’s/ TLs based on pin codes.
Ø  He should aware of the TaT closer (with in the time line) minimum 48 hours
Ø  Device return pic-up  from merchant by service team (FSE’s).
Ø  Team follow-ups on merchants complaints vs closer part.
Ø  Finally Team (FSE/ TLs) productivity responsibility.

Job role

Work location

Pune, Maharashtra

Department

Operations

Role / Category

Customer Support - Operations

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Min. 1 year

About company

Name

Paytm

Job posted by Paytm

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