A typical job description for a telecaller includes the following responsibilities:

Make outbound calls to customers to promote products and services, or follow up on recent purchases

Respond to customer inquiries and provide information about products and services

Resolve customer complaints and provide appropriate solutions

Keep records of all customer interactions and transactions, updating customer information in a database as necessary

Meet and exceed sales and customer satisfaction targets

Continuously improve product and service knowledge to provide accurate information to customers

Stay up-to-date with industry developments and maintain a working knowledge of competitor offerings

Follow all company policies and procedures, including those related to confidentiality and data security

Participate in training and development opportunities to improve skills and knowledge

Adhere to schedules and work efficiently under pressure to meet deadlines