Objective Summary:

To ensure the proper functioning of the showroom. To monitor the sales, inventory, employees and all other related infrastructures within the showroom.

Principal Duties and Responsibilities:

v Ensure that all customers are handled properly by the retail staff.

v In cases where customers cannot be handled by the retail sales assistants, Floor in charges to handle them.

v To ensure that the procedures, process and systems adopted by the management are being followed by staffs.

v To Suggest, Plan and implement in-shop display, layout and customer walk-ins so as to maximize sales, customer satisfaction, appearance and image of store for customers.

v To assess and Manage selling and customer service activities and staff competence in these areas, so as to optimize and sustain sales performance, profitability and customer satisfaction.

v To manage upkeep and ensure proper working condition of all infrastructures, equipment, fixtures and stock in showroom premises.

v To review employee performance and to suggest actions to be taken regarding a particular employee.

v To conduct daily briefings on the activities to be conducted with the staff.

v To attend the monthly meetings held at corporate office or to attend meetings as and when required by the top management in corporate office.

v To approve the leaves of the sales staff after it has been reviewed by the section in charge