E-Commerce Manager

Deshidukan Tshirt Lounge

Sardar Nagar, Rajkot

₹12,000 - ₹20,000 monthly

Fixed

12000 - ₹20000

Earning Potential

20,000

Work from Office

Full Time

Any experience

Basic English

Job Details

Interview Details

Job highlights

Urgently hiring

70 applicants

Benefits include: Annual Bonus

Job Description


Overview:

We are seeking a highly organized and detail-oriented Operations Manager to oversee our order processing, packing team, dispatch team, and customer care operations. The ideal candidate will have a strong background in logistics, team management, and customer service, ensuring efficient and smooth operations to meet customer expectations and business goals.


Responsibilities:

- Order Processing:

 - Manage and optimize the end-to-end order processing workflow.

 - Ensure orders are accurately processed, tracked, and fulfilled on time.

 - Coordinate with sales, inventory, and warehouse teams to maintain seamless operations.


- Packing Team:

 - Supervise the packing team to ensure orders are packed securely and efficiently.

 - Implement best practices for packaging to minimize errors and damages.

 - Maintain inventory of packing materials and supplies.


- Dispatch Team:

 - Oversee the dispatch team responsible for timely shipment and delivery.

 - Coordinate with logistics partners to optimize shipping routes and costs.

 - Monitor delivery schedules and resolve any issues that arise during transit.


- Customer Care:

 - Manage the customer care team to deliver exceptional service and support.

 - Address customer inquiries, complaints, and feedback promptly and professionally.

 - Implement strategies to enhance customer satisfaction and loyalty.


-Process Improvement:

 - Identify opportunities for process improvement and implement efficiency measures.

 - Analyze data and metrics to track performance and identify areas for optimization.

 - Ensure compliance with company policies, procedures, and quality standards.


- Team Leadership:

 - Lead, mentor, and motivate a diverse team of operations and customer care professionals.

 - Foster a collaborative and productive work environment.

 - Conduct regular performance evaluations and provide constructive feedback.


Requirements:

- Bachelor’s degree in Business Administration, Logistics, or a related field (preferred).

- Proven experience as an Operations Manager or in a similar role.

- Strong understanding of order processing, logistics, and inventory management.

- Excellent leadership, communication, and interpersonal skills.

- Ability to thrive in a fast-paced environment and make data-driven decisions.

- Proficiency in MS Office and ERP software (e.g., SAP, Oracle).


Benefits:

- Competitive salary commensurate with experience.

- Opportunities for career growth and professional development.

- Dynamic and supportive work culture with a focus on teamwork and innovation.


Application Process:

Please submit your resume and cover letter detailing your relevant experience and why you are interested in joining our team as the Operations Manager. We look forward to hearing from you!

Job role

Work location

301-302, Krish Business Planet Opp Kutch khavadawala Near panchnath temple Malaviyanagar, Rajkot

Department

Retail & eCommerce

Role / Category

eCommerce Operations

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Any experience

Education

Graduate

Skills

Market research, Campaign management, Category management, Competitive analysis, Content management, Customer need analysis, Pricing strategy, Ecommerce development, E-commerce optimization

English level

Basic English

Degree/ Specialisation

B.Voc in Retail & Logistics Management, Any MBA(executive), B.Com (Hons.) in E-Commerce, BBM in E-Commerce, M.Com in E-Commerce, BBA in E-Commerce, Any MBA, B.Com in E-Commerce, BBA (Hons.) in E-Commerce (Atleast one)

Age limit

22 - 35 years

Gender

Any gender

Interview details

Interview mode

In person

Interview address

DeshiDukan Tshirts 301-302, Krish Business Planet Opp Kutch khavadawala Near panchnath temple Rajkot

About company

Name

Deshidukan Tshirt Lounge

Address

301-302, Krish Business Planet Opp Kutch khavadawala Near panchnath temple Malaviyanagar, Rajkot

Job posted by Deshidukan Tshirt Lounge

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