The Service Advisor acts as a key point of contact for customers, ensuring their vehicles receive timely and efficient servicing. Responsibilities include understanding customer concerns, advising on necessary repairs and services, coordinating with technicians, and providing accurate cost estimates. They maintain high standards of customer satisfaction and ensure clear communication throughout the service process.

Key Responsibilities:

• Greet and assist customers with vehicle service needs.
• Conduct initial inspections and document vehicle issues.
• Advise customers on required repairs and service options.
• Prepare accurate cost estimates and timelines.
• Coordinate with the service team to ensure efficient workflow.
• Provide regular updates to customers on service progress.
• Ensure customer satisfaction and resolve service-related concerns.

Requirements:

• Strong communication and interpersonal skills.
• Technical knowledge of automobile systems.
• Customer-focused with a proactive attitude.
• Prior experience in automotive service preferred.