Customer Support Executive

Robert Bosch Engineering and Business Solutions Pvt Ltd

Secunderabad

Not disclosed

Work from Office

Full Time

Min. 3 Years

Job Details

Job Description

Senior Engineer - Customer Support Executive

Company Description

In India, Bosch is a leading supplier of technology and services in the areas of Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology. Additionally, Bosch has in India the largest development center outside Germany, for end-to-end engineering and technology solutions. The Bosch Group operates in India through twelve companies: Bosch Limited – the flagship company of the Bosch Group in India – Bosch Chassis Systems India Private Limited, Bosch Rexroth (India) Private Limited, Bosch Global Software Technologies, Bosch Automotive Electronics India Private Limited, Bosch Electrical Drives India Private Limited, BSH Home Appliances Private Limited, ETAS Automotive India Private Limited, Robert Bosch Automotive Steering Private Limited, Automobility Services and Solutions Private Limited, Newtech Filter India Private Limited and Mivin Engg.Technologies Private Limited. In India, Bosch set-up its manufacturing operation in 1951, which has grown over the years to include 16 manufacturing sites, and seven development and application centers. The Bosch Group in India employs over 30,500 associates and generated consolidated sales of about Rs. 26,827 crores (3.1 billion euros) in fiscal year 2021-22 of which Rs. 24,406 crores (2.8 billion euros) are from consolidated sales to third parties. Bosch Limited is the flagship company of the Bosch Group. It earned revenue of over Rs. 11,782 crores (1.39 billion euros) in fiscal year 2021-22.
Additional information can be accessed at www.bosch.in

 

Job Description

Service support to Diesel, Rotating machines and other Automotive Products 

Responsible for BOSCH Dealer Service Quality Management, Machine Maintenance monitoring. 

Meet customers, Prepare Service plans, Enhance Service Quality offer new solutions.

Handle External hires for Service and maintenance related activities.

Attend joint investigations, Provide technical solutions to customer issues related to vehicles.

Conduct Campaigns for enhancing visibility of BOSCH Products, Services and aid AA parts business development. 

Handle Warranty related topics via systematic administrations

Provide market insights for new service business opportunity. 

Take ownership for "Solutions" and go the extra mile for Customer Delight.

Qualifications

BE/B.Tech in Mechanical, Automobile Engineering with min 3 years of experience in similar Automobile industry. 

Additional Information

The job involves being in connect within BOSCH, Bosch Service network in field, Customer locations, AA internal teams to enhance TSS team results & AA results. 
The job requires the good portion of time to be spent with colleagues, discussions on digital platforms, co-ordination with customers, BDS and HO colleagues, also willing to travel at short notice for professional reasons.

Actively involved in field visits for dealer assessments, training on Servicing of products using service concepts and create business development for Network partner, Fleet, Independent garages. 

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job.

This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

Candidate with High zeal to overcome hurdles, prepare service concepts based on skills, experience of Network partners, the testing facility available etc.  

Job role

Work location

Secunderabad

Department

Customer Support

Role / Category

Customer Support - BPO / Voice / Blended

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Min. 3 years

About company

Name

Robert Bosch Engineering and Business Solutions Pvt Ltd

Job posted by Robert Bosch Engineering and Business Solutions Pvt Ltd

This job has expired

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