E-Commerce Manager

The E-Commerce Manager will be responsible for managing and scaling online sales across marketplaces like Flipkart, Amazon, Meesho, Myntra & AJIO. The role includes product listing, pricing, inventory management, performance optimization, returns reduction, and overall growth strategy.

Key Roles & Responsibilities:

1. Marketplace ManagementManage seller accounts on Flipkart, Amazon, Meesho, Myntra, Ajio.

• Ensure all listings (titles, keywords, images, attributes) are correct & optimized.
• Handle daily orders, cancellations, returns, and claim filing.

2. Product Listing & CatalogingCreate SEO-optimized titles, descriptions, and features.

• Upload images, videos, size charts and ensure compliance with marketplace guidelines.
• Update pricing, offers, discounts, and stock availability.

3. Inventory & Stock PlanningMaintain accurate stock in ERP/Sheets.

• Avoid OOS (Out-Of-Stock) and overselling.
• Coordinate with warehouse/production for replenishment.

4. Advertising & GrowthManage PPC ads (Flipkart Ads, Amazon Ads).

• Monitor ACOS, CPR, ROAS, and improve campaign performance.
• Plan promotions: Big Billion Days, Great Indian Sale, Payday Sale, etc.

5. Performance MonitoringTrack daily sales, returns, product ranking, and reviews.

• Prepare weekly/monthly performance dashboards.
• Identify winning products & scale them.

6. Order Processing & OperationsOversee order packing, invoicing, and courier handover.

• Reduce return ratio by improving size accuracy and communication.
• Coordinate with logistics partners for delays or issues.

7. Customer HandlingRespond to customer queries through Amazon/Flipkart chats.

• Improve customer satisfaction and rating.
• Manage negative reviews and raise removal requests.

8. Claim Filing & ReconciliationFile claims for courier returns, lost shipments, wrong charges.

• Maintain settlement reports and reconcile them weekly.
• Coordinate with finance team for payouts and commission checks.

9. Competition & Trend AnalysisMonitor competitors’ pricing, discounting, and new launches.

• Suggest new products based on market trends.
• Support in planning new collections based on demand.

10. Internal Coordination

• Provide daily reporting to management for sales and stock.
• Work closely with production, warehouse, marketing, and photography teams.

Skills Required

• Good in Excel & Google Sheets (Vlookup, Pivot, Dashboard).
• Strong knowledge of Flipkart, Amazon, Meesho, Myntra panel.
• Ability to analyze sales data & improve performance.
• Experience in apparel/fashion category preferred.
• Strong communication & problem-solving skills.

Experience Required

• 1–4 years in e-commerce marketplace management.
• Experience in fashion/apparel category is an added advantage.