E-Commerce Manager

We are looking for a highly motivated and detail-oriented E-commerce Executive to manage all aspects of our online business accounts. This role involves end-to-end handling of product listings, account operations, sales growth strategies, reporting, and coordination with other departments.

1. Key ResponsibilitiesMarketplace Account Management
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• Manage and operate accounts on Amazon, Flipkart, Meesho, Shopify, and other marketplaces.
• Ensure compliance with platform policies to avoid penalties or suspensions.
• Maintain updated addresses, bank details, branding, and return policies.

1. Product Listings & Catalog Management
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• Create, optimize, and update product listings (titles, descriptions, images, videos, pricing, keywords).
• Regularly monitor product visibility, ranking, and conversion.
• Coordinate with the design team for product images, creatives, and banners.

1. Order & Inventory Management
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• Process orders, returns, cancellations, and refunds.
• Coordinate with the stock/inventory team to ensure real-time availability.
• Track dead stock, returns, and suggest clearance strategies.

1. Sales Growth & Marketing Coordination
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• Run promotions, deals, and ads on marketplaces.
• Work with the digital marketing team for campaigns (Meta ads, Google ads, social media).
• Monitor competitor pricing, offers, and trends to stay competitive.

1. Customer Experience Management
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• Handle customer queries, complaints, and reviews.
• Maintain a positive rating across all platforms.
• Implement auto-reply systems with brochures, images, and videos for customer engagement.

1. Reporting & Analytics
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• Maintain daily/weekly/monthly sales and profit reports.
• Track ad spend vs. ROI.
• Submit structured reports to management on sales, returns, and growth.

1. Team Coordination
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• Assign work to packaging, dispatch, design, and marketing teams.
• Ensure smooth workflow from order to delivery.
• Report issues and suggestions to management promptly.
• Required Skills & QualificationsMinimum 1–2 years of experience in managing e-commerce platforms.
• Strong knowledge of Amazon Seller Central, Flipkart Seller Hub, and other platforms.
• Good command of MS Excel, Google Sheets, and reporting.
• Strong communication and problem-solving skills.
• Ability to handle multiple tasks and meet deadlines.
• KPIs (Key Performance Indicators)Daily orders processed & shipped on time.
• Sales growth (monthly % increase).
• Return/rejection ratio maintained below target.
• Product listing accuracy & optimization score.
• Profitability of ad campaigns (CPS & ROI tracking).