HR

Job Description: HR Officer

Location: Multi-Branch (Head Office and All 6 Slimiphy Fitness Centres)

Reporting To: Chief Executive Officer (Kishan Bhai)

Department: Human Resources

Employment Type: Full-Time

Role Objective:

To manage recruitment, onboarding, training, employee records, and branch audits while ensuring compliance with Slimiphy’s policies, fostering a positive workplace, and supporting client-facing staff to deliver exceptional service.

Key Responsibilities

Recruitment and Screening

• Screen resumes and conduct initial interviews for roles like therapists and receptionists.
• Coordinate with branch Counsellors to identify staffing needs monthly.
• Post job ads on platforms like Indeed and local job boards.

Onboarding and Training

• Conduct onboarding sessions to explain Slimiphy’s policies, culture, and SOPs.
• Organize role-specific training (e.g., client handling for telecallers, machine use for therapists).
• Monitor training completion and assess staff readiness within 1 week of joining.

Policy Communication

• Explain Slimiphy’s HR policies (e.g., leave, grooming, code of conduct) to new hires.
• Address employee queries on policies within 24 hours.
• Ensure 100% policy compliance through regular checks and audits.

Record Management

• Maintain employee records (joining date, documents, leaves, salary) in HR software.
• Track client-facing staff performance (e.g., attendance, client feedback) monthly.
• Update records for staff exits and ensure smooth offboarding.

Branch Audits and Compliance

• Conduct monthly audits of branch operations to ensure adherence to SOPs, grooming standards, and workplace policies.
• Verify compliance with health, safety, and grooming standards across all branches.
• Report audit findings to the CEO and collaborate with branch managers to address non-compliance issues.

Key Result Areas (KRAs)

KRA

Key Metric / Goal

Recruitment Efficiency

Fill 90% of open positions within 2 weeks of

posting.

Onboarding Completion

Ensure 100% of new hires complete onboarding

within 3 days.

Policy Compliance

Achieve 98% compliance with HR policies and

SOPs monthly.

Record Accuracy

Maintain 100% accurate employee records,

updated daily.

Training Effectiveness

Achieve 90% staff satisfaction with training

programs (survey-based).

Branch Audit Performance

Achieve 95%+ compliance in monthly branch

SOP and grooming audits.

Actionable Steps to Achieve Results

• Use a standardized screening checklist to evaluate candidates quickly.
• Schedule onboarding within 24 hours of hiring and follow a structured agenda.
• Conduct weekly record audits to ensure data accuracy in HR software.
• Organize monthly training refreshers to reinforce SOPs and client service skills.
• Hold bi-weekly meetings with Counsellors to align staffing with branch needs.
• Perform monthly branch audits using a standardized checklist, focusing on SOP adherence, grooming, and safety compliance, and submit reports to the COO within 48 hours.

Qualifications

• Education: Bachelor’s degree in HR, Business Administration, or related field.
• Skills:
• Strong organizational and record-keeping skills.
• Excellent communication and interpersonal skills.
• Proficiency in HR software and Microsoft Office.
• Knowledge of labor laws, fitness industry HR practices, and audit processes.
• Ability to conduct thorough compliance audits and enforce standards.