Central Operations Associate

Tata Capital Finance Ltd

Thane

Not disclosed

Work from Office

Full Time

Min. 1 year

Job Details

Job Description

Associate - Central Operations - SCF - Corporate and SME Finance - Mumbai - Lodha (I-Think Techno Campus) - B wing - J Grades

To manage all operations activities at the branch and ensure customer satisfaction by resolving all customer queries.

1.Achieve high efficiency levels by ensuring all queries are resolved within TAT;and developing processes that will improve TAT
2.Ensure service deliverables are processed by the team as per TAT, training them on policy and process changes to minimize errors
3.Resolve branch queries,ensuring that queries raised by stakeholders are addressed promptly and providing support as required
4.Coordinate with  the system team to resolve routine and other system issues, identifying gaps and recommending measures to address such gaps.
5.Monitor HE/HL repricing and NHB refinance cases and update systems, based on inputs received from RBI/ business team
6.Conduct impact analysis  and accordingly update systems after approval from the business team
7.Release communication about rate increase or decrease to customer and update the web-portal system accordingly.
8.Resolve audit queries raised by internal and external auditor and initiate corrective action as suggested
9.Ensure compliance to all Audit / RBI regulations.

Qualification - Post Graduate/Graduate in any discipline

Job role

Work location

Thane, Mumbai - Lodha (I-Think Techno Campus) - B wing, I-Think Techno Campus, Building "B", 4th Floor, Off Pokhran Road No.-2,Behind TCS, Thane (West) - 400607, India

Department

Finance & Accounting

Role / Category

MIS Operations

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Min. 1 year

About company

Name

Tata Capital Finance Ltd

Job posted by Tata Capital Finance Ltd

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