Customer Care Executive
Eureka Outsourcing Solutions Private Limited
Customer Care Executive
Eureka Outsourcing Solutions Private Limited
Thane West, Thane
₹11,000 - ₹18,000 monthly
Fixed
₹11000 - ₹18000
Earning Potential
₹18,000
Job Details
Interview Details
Job highlights
Urgently hiring
Fast HR reply
90 applicants
Benefits include: PF, Health Insurance
Job Description
Location: Thane, Maharashtra
Company: EOS Globe
Position: Sales Executive
Job Type: Full-Time
Salary Package: NA
About Company:
EOS Globe is a leading provider of BPO Companies, committed to delivering exceptional service to our clients. We believe in nurturing talent and providing a platform for individuals to grow and succeed in their careers. We are currently seeking enthusiastic and dedicated individuals to join our team as Sales Executives.
Key Responsibilities:
· Customer Interaction: Handle inbound and outbound calls, emails, and live chat inquiries from customers regarding insurance products and services.
·
Policy Management: Assist customers with policy changes, renewals, and cancellations promptly and efficiently.
·
Problem Resolution: Address customer complaints and issues with a problem-solving mindset to ensure customer satisfaction.
·
Documentation: Maintain accurate records of customer interactions and transactions, recording details of inquiries, complaints, and actions taken.
·
Product Knowledge: Stay informed about the company's insurance products, services, and policies to provide accurate information to customers.
·
Team Collaboration: Work with other team members to ensure a seamless customer experience.
Qualifications:
Education: Minimum qualification of 12th Pass.
Language Skills:
Proficiency in English, both written and spoken, is essential.
Experience: Both freshers and experienced candidates are welcome to apply.
Skills:
Strong communication and interpersonal skills.
Ability to handle customer inquiries and issues professionally.
Basic computer skills, including familiarity with MS Office and CRM systems.
Excellent organizational and multitasking abilities.
Attributes:
Customer-focused with a positive attitude.
Reliable and punctual.
Ability to work in a fast-paced environment.
What EOS Offer:
Competitive salary and performance-based incentives.
Comprehensive training and development programs.
Opportunities for career advancement.
A supportive and collaborative work environment.
Employee benefits package including health insurance and retirement plans.
Job role
Work location
Kapurbawdi Junction, Old Agra Road, Kapurbawdi, Thane West, Thane, Maharashtra, India
Department
Customer Support
Role / Category
Customer Support - BPO / Voice / Blended
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Any experience
Education
12th Pass
Past role/category experience
Customer Success, Customer Support - BPO / Voice / Blended, Telesales, Customer Support - International Voice Process
English level
Basic English
Age limit
18 - 30 years
Gender
Any gender
About company
Name
Eureka Outsourcing Solutions Private Limited
Address
Kapurbawdi Junction, Old Agra Road, Kapurbawdi, Thane West, Thane, Maharashtra, India
Job posted by Eureka Outsourcing Solutions Private Limited
Show all
This job has expired