Back-end Executive
Careergate Solutions
Back-end Executive
Careergate Solutions
Thane West, Thane
₹15,666 - ₹20,000 monthly
Fixed
₹15666 - ₹20000
Earning Potential
₹20,000
Work from Office
Full Time
Any experience
Basic English
Job Details
Interview Details
Job highlights
35 applicants
Benefits include: Annual Bonus, PF, Travel Allowance (TA), ESI (ESIC), 5 working days
Job Description
- Handle Customer Inquiries: Respond promptly and professionally to customer inquiries via phone, email, live chat, or in-person interactions.
- Problem Resolution: Identify customer issues and provide effective solutions, ensuring customer satisfaction and retention.
- Product/Service Knowledge: Maintain up-to-date knowledge of the company's products, services, policies, and procedures to provide accurate information.
- Order Management: Assist customers with placing, tracking, modifying, and canceling orders or services.
- Complaint Handling: Manage customer complaints with empathy and patience, aiming for a positive resolution in line with company guidelines.
- Documentation: Accurately record customer interactions, issues, and resolutions in the company’s customer management system.
- Follow-Up: Ensure timely follow-ups on customer requests and unresolved issues until a satisfactory resolution is achieved.
- Team Collaboration: Work closely with other departments such as sales, technical support, and logistics to address customer needs.
- Feedback Collection: Gather customer feedback and report recurring issues or improvement opportunities to management.
- Maintain Professionalism: Uphold a courteous, positive, and professional demeanor in all customer interactions, representing the brand effectively.
Job role
Work location
Thane West, Mumbai, Maharashtra, India
Department
Customer Support
Role / Category
Customer Support - BPO / Voice / Blended
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Any experience
Education
Graduate
Skills
Domestic BPO
English level
Basic English
Gender
Any gender
About company
Name
Careergate Solutions
Address
Thane West, Mumbai, Maharashtra, India
Job posted by Careergate Solutions
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