Handle Customer Inquiries: Respond promptly and professionally to customer inquiries via phone, email, live chat, or in-person interactions.

Problem Resolution: Identify customer issues and provide effective solutions, ensuring customer satisfaction and retention.

Product/Service Knowledge: Maintain up-to-date knowledge of the company's products, services, policies, and procedures to provide accurate information.

Order Management: Assist customers with placing, tracking, modifying, and canceling orders or services.

Complaint Handling: Manage customer complaints with empathy and patience, aiming for a positive resolution in line with company guidelines.

Documentation: Accurately record customer interactions, issues, and resolutions in the company’s customer management system.

Follow-Up: Ensure timely follow-ups on customer requests and unresolved issues until a satisfactory resolution is achieved.

Team Collaboration: Work closely with other departments such as sales, technical support, and logistics to address customer needs.

Feedback Collection: Gather customer feedback and report recurring issues or improvement opportunities to management.

Maintain Professionalism: Uphold a courteous, positive, and professional demeanor in all customer interactions, representing the brand effectively.