Job Details for Service Desk as given below :- • Providing a Single Point of Contact (SPOC) for assistance with IT services under scope. • Log IT related tickets (incidents, service requests,) from users- (received through phone, mail, logged tickets in the tool). • Acknowledge the tickets, allocate appropriate category. • Classify the tickets as per Severity and Impact • Communicating pertinent information regarding incidents and associated progress to the stake holders on need basis. • Allocate the ticket to the respective support groups, location engineers and track the ticket for closure. • Tracking, and updating incident ticket information in the service desk tool. • Ensure activity details are updated in the tool by the respective support groups. • Route calls to the Suppliers in case of issues pertaining to Suppliers agreed in scope. • Route service requests to the appropriate teams (viz. user mgmt. group, mail Mgmt. group etc.) • Provide first level support for end user issues pertaining to desktop/laptops, OS, client applications as agreed in scope. • Escalate incidents / tickets which are going beyond the service levels. • Escalate incidents pertaining to Suppliers non-performance or delays. • Escalate issues pertaining to user’s non-availability or non-cooperation. • Generate service management reports as mutually agreed from the ticketing tool and publish the same to the respective stakeholder. • Enable service management reports using tools provided by customer.

More about this Service Engineer job

Renovision Automation Services Pvt Ltd. is aggressively hiring for the job profile of Service Engineer at Vadodara in Sayaji Park Society locality. Kindly go through the FAQs below to get all answers related to the given job. 1. How much salary can I expect? Ans. You can expect a minimum salary of 13,000 INR and can go up to 18,000 INR. The salary offered will depend on your skills, experience and performance in the interview. 2. What is the eligibility criteria to apply for this job? Ans. The candidate should have completed Diploma degree and people who have 1 to 31 years are eligible to apply for this job. You can apply for more jobs in Vadodara to get hired quickly. 3. Is there any specific skill required for this job? Ans. The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job. 4. What are the timings of the job and how many working days are there? Ans. It is a Full Time job having timing from 09:30 AM to 06:30 PM and will have 6 working days i.e., monday - saturday. 5. Is it a work from home job? Ans. No, it’s not a work from home job and can’t be done online. You can explore and apply for other work from home jobs in Vadodara at apna. 6. Are there any charges or deposits required while applying for the role or while joining? Ans. No work-related deposit needs to be made during your employment with the company. 7. How can I apply for this job? Ans. Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview. 8. What is the last date to apply? Ans. The last date to apply for this job is 14-Dec-2021. For more details, download apna app and find Full Time jobs in Vadodara. Through apna, you can find jobs in 74 cities across India. Join NOW!