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Cosmic Gratitude Private Limited

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I.I.T.Main Gate

Mumbai

Maharashtra Nagar Borivali

Role Description:
We are looking for candidates who can handle our day-to-day operations. Candidates from the Western line will be preferred.

Key Responsibilities:
Ensuring that all the academic batches run smoothly.
Interacting with Walk-in Leads in person.
Managing all the operational activities and day-to-day life-cycle of the institute, such as batch formation and coordination, faculty coordination, classroom arrangement, etc.


Skills Required:
Excellent verbal English communication.
Mature, responsible, and able to work in a team.
Possess a good attitude towards learning.
Any work experience is fine.
Good time management.


Salary Range: 27k - 40k
Working Days/Hours: 9 am - 6 pm | 6 Days Working | Sunday will be working
(Week off will be during weekdays)


About us:
 What truly sets us apart is our people-first and stress-free work culture. We maintain a chilled, friendly, and supportive office environment where employees work collaboratively without unnecessary pressure or rigid corporate hierarchies. We believe that a relaxed mindset leads to better productivity, better teamwork, and happier employees.
At TryCatch Classes, every team member is respected, supported, and encouraged to grow at their own pace. If you enjoy working in a positive, calm, and ethical environment where learning and teamwork are valued, you’ll feel right at home with us.


Academic Counsellor

Malad

Key Responsibilities and DeliverablesThis role demands comprehensive ownership of the customer journey across multiple channels.
Omnichannel Support Management: Efficiently manage, prioritize, and resolve incoming queries across platforms, including Freshdesk (Ticketing), Fresh chat(Live Chat), and WhatsApp, consistently meeting daily Service Level Agreements (SLAs).

Technical Troubleshooting: Diagnose and provide precise, step-by-step solutions for technical issues related to the website builder, domain setup, hosting, and e-commerce functionalities. Utilize internal knowledge bases and resources effectively.

Issue Ownership and Resolution: Maintain end-to-end ownership of all customer cases, ensuring proactive follow-up and verification until the user confirms the issue is 100% resolved.

Cross-Functional Coordination: Act as the voice of the customer, liaising with Product, Engineering, and Tech teams to escalate critical bugs, report persistent pain points, and communicate user feedback for product enhancement.

Quality Assurance: Ensure every interaction upholds the highest standard of professionalism and empathy, contributing directly to high Customer Satisfaction (CSAT) scores.


What We Expect: Profile & SkillsWe require a blend of technical aptitude, emotional intelligence, and relentless drive.
Communication Excellence: Strong, professional written and verbal command of English is mandatory. Proficiency in Hindi and/or Marathi is a distinct advantage, enabling support across key markets.
SaaS and Web Platform Acumen: Eagerness to rapidly absorb technical details about SaaS architecture, website platforms, domain management, and small business digital needs.
Mental Fortitude: Proven ability to multitask effectively, manage a high volume of tickets, and remain calm, logical, and composed while under pressure.
Customer-First Initiative: A proactive attitude with meticulous attention to detail. You must anticipate user needs and take the initiative to turn frustrating experiences into positive resolutions.




Technical Support Executive

Malad East

Key Responsibilities and DeliverablesThis role demands comprehensive ownership of the customer journey across multiple channels.
Omnichannel Support Management: Efficiently manage, prioritize, and resolve incoming queries across platforms, including Freshdesk (Ticketing), Fresh chat(Live Chat), and WhatsApp, consistently meeting daily Service Level Agreements (SLAs).
Technical Troubleshooting: Diagnose and provide precise, step-by-step solutions for technical issues related to the website builder, domain setup, hosting, and e-commerce functionalities. Utilize internal knowledge bases and resources effectively.
Issue Ownership and Resolution: Maintain end-to-end ownership of all customer cases, ensuring proactive follow-up and verification until the user confirms the issue is 100% resolved.
Cross-Functional Coordination: Act as the voice of the customer, liaising with Product, Engineering, and Tech teams to escalate critical bugs, report persistent pain points, and communicate user feedback for product enhancement.
Quality Assurance: Ensure every interaction upholds the highest standard of professionalism and empathy, contributing directly to high Customer Satisfaction (CSAT) scores.


What We Expect: Profile & Skills
We require a blend of technical aptitude, emotional intelligence, and relentless drive.
Communication Excellence: Strong, professional written and verbal command of English is mandatory. Proficiency in Hindi and/or Marathi is a distinct advantage, enabling support across key markets.
SaaS and Web Platform Acumen: Eagerness to rapidly absorb technical details about SaaS architecture, website platforms, domain management, and small business digital needs.
Mental Fortitude: Proven ability to multitask effectively, manage a high volume of tickets, and remain calm, logical, and composed while under pressure.
Customer-First Initiative: A proactive attitude with meticulous attention to detail. You must anticipate user needs and take the initiative to turn frustrating experiences into positive resolutions.




Customer Support Executive

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Cosmic Gratitude Private Limited Jobs - 3 Verified Vacancies

Academic Counsellor

Technical Support Executive

Customer Support Executive