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Team Lead Role &amp; Responsibilities:-Perform a share of student calling and verification.-Lead, guide, and manage a team of counsellors &amp; support agents.-Ensure smooth operations and performance tracking.-Act as a bridge between management and team members. What We’re Looking For:-2–2.5 years of experience in team handling or operations.-Strong communication and leadership skills.-Ability to multitask and drive results. Why Join Emversity?-Be part of an education-first company building learner trust.-Opportunity to grow within a rapidly scaling team.-Transparent salary structure and growth pathways.-Work culture focused on learning, empathy, and accountability. Share your updated resume now.

Emversity

Team Leader

Trainer Expertise in training and development within the collections sector. Why Join Credgenics?<ul><li>Opportunity to work with cutting-edge technology in the collections industry.</li><li>Exposure to a global client base.</li><li>Collaborative and dynamic work environment.</li><li>Competitive compensation and growth opportunities.</li></ul> Share your updated resume now.

CREDGENICS

Trainer

Lead Assistant Manager<div align="center"><table border="1" cellpadding="0" cellspacing="0" width="667"><tbody><tr><td width="100%"><h4>Job Description</h4></td></tr><tr><td width="39.130434782608695%">Instructional Designer/ID – B1/B2</td></tr><tr><td>Employment Type: Permanent </td></tr><tr><td>Location: Chennai </td></tr><tr><td width="100%">Responsible Functions<ul><li>Training &amp; Facilitation: Deliver instructor- led, virtual, and blended training sessions for employees, partners, or customers. Technology led onboarding programs and ongoing skill development initiatives.</li><li>Content Creation &amp; Design: Develop eLearning modules, job aids, and product/application videos. Create engaging training materials aligned with business goals and learner needs.</li><li>Knowledge Repository Management: Maintain a central repository of training materials and resources. Ensure version control, accessibility, and regular updates to content libraries.</li><li>Tracking &amp; Reporting: Monitor learner progress and completion rates using SharePoint or tracking tools. Generate reports, dashboards, and insights to measure training effectiveness.</li><li>Sales Enablement Functions: Develop sales playbooks, product training, and customer-facing content. Technology led team with learning resources to improve product knowledge and client interactions.</li><li>Application / Product Training: Design and deliver product walkthroughs, demo videos, and feature update guides. Create “how-to” videos and tutorials for internal teams, and external clients.</li><li>Collaboration &amp; Stakeholder Engagement: Partner with SMEs, product managers, and sales leaders to align training with business needs. Gather feedback from stakeholders and learners to continuously improve training content.</li><li>Continuous Improvement: Evaluate training effectiveness using assessments and learner feedback. Recommend improvements in instructional strategies, delivery methods, and technology usage.</li><li>Technology &amp; Tool Adoption: Create training resources for new software/tools adopted by the organizations. Conduct live demos and application tutorials.</li></ul></td></tr><tr><td valign="top" width="100%"><h4>Essential Functions</h4><ul><li>Good understanding of the US Healthcare value chain and key impact drivers [Payer and/or Provider]</li><li>Analyze learning needs to identify gaps in skills, knowledge, or performance.</li><li>Design instructional materials (eLearning, classroom training, assessments).</li><li>Leverage learning technologies and authoring tools to create engaging, interactive content.</li><li>Evaluate training effectiveness using feedback, assessments, and analytics, and refine content as needed.</li></ul></td></tr><tr><td valign="top" width="100%"><h4>Primary Internal Interactions</h4><ul type="disc"><li>To gather accurate content and insights for course development. Collaborate on learning objectives and assessments.</li></ul><ul><li>Work together to create engaging visuals, animations, and interactive elements.</li></ul><ul type="disc"><li>Align instructional materials with organizational goals. Review and approve course designs and delivery methods.</li></ul></td></tr><tr><td valign="top" width="100%"><h4>Primary External Interactions</h4><ul><li>Clients/Stakeholders: Understand training needs and expectations. Present prototypes, gather feedback, and finalize deliverables.</li><li>Validate content relevance and accuracy. Stay updated with trends and best practices.</li></ul></td></tr></tbody></table></div><table border="1" cellpadding="0" cellspacing="0" width="679"><tbody><tr><td colspan="3" valign="top" width="100%"><h4>Skills</h4></td></tr><tr><td width="28.8659793814433%"><h4>Technical Skills</h4></td><td valign="top" width="70.69219440353461%">Required Skills – Good Knowledge of US Healthcare with at least 3 years of experience working with various US Healthcare Payer clients.Skills Must Have<ul type="disc"><li>Good understanding of Software Development Life Cycle &amp; Methodologies like Agile Scrum, Waterfall etc.</li><li>Creates courses outlines, lesson plans and scripts.</li><li>Strong knowledge of Instructional design principles, and training methodologies.</li><li>Collaborate with SMEs, BA, PM, and other stakeholders to identify learner needs and define objectives.</li><li>Proficiency in eLearning authoring tools (Articulate 360, Captivate, Storyline, Rise, Camtasia, etc.).</li><li>Maintain training records, and version-controlled repositories in Microsoft SharePoint.</li><li>Plan timelines, manage deliverables, and ensure project meet deadlines.</li><li>Ability to manage multiple projects and meet deadlines.</li></ul> Skills Nice to Have<ul><li>Ability to create learner-centric, immersive experience beyond just content delivery.</li><li>Crafting scenarios, case studies, and narratives that improve learner engagement.</li><li>Familiarity with tools like Canva, Photoshop, or visual assets.</li><li>Understanding user experience design to make courses intuitive and accessible.</li><li>Using AI for content creation, learning analytics and assessment personalization.</li></ul></td><td width="0.4418262150220913%"> </td></tr><tr><td width="28.8659793814433%"> Process Specific Skills</td><td colspan="2" valign="top" width="71.1340206185567%">Delivery Domain - Software Development – SDLC &amp; Agile Certifications Business Domain - US Healthcare Insurance &amp; Payer Analytics                                  Fraud, Waste &amp; Abuse                                  Payer Management                                  Code Classification Management                                                            </td></tr><tr><td width="28.8659793814433%"> Soft Skills</td><td colspan="2" valign="top" width="71.1340206185567%"><ul><li>Understanding of Healthcare business vertical and the business terms within.</li><li>Partnering with SMEs and developers.</li><li>Strong communication skills - oral and verbal.</li><li>Should be able to function as an Individual Contributor.</li><li>Analyzing learning gaps and business problems to provide effective solutions.</li><li>Ensuring accuracy in content, design consistency, and compliance with standards.</li><li>Experience in data analysis and reporting on learning effectiveness.</li></ul></td></tr><tr><td width="28.8659793814433%">Working Hours</td><td colspan="2" valign="top" width="71.1340206185567%">General Shift – 12PM to 9 PMWill be required to extend as per project release needs</td></tr><tr><td colspan="3" valign="top" width="100%"><h4>Education Requirements</h4> <ul type="disc"><li>Master’s or Bachelor’s degree from top-tier colleges with good grades, preferably in a relevant field including Mathematics, Statistics, Computer Science or equivalent experience</li></ul></td></tr></tbody></table>

EXL SERVICES

Instructor

Academic Counsellors (Field Sales) <ul><li>Experience: Only candidates with prior Ed-tech sales experience will be considered</li><li>Working Model: 6 days a week (Monday week-off)</li><li>Requirement: Own laptop mandatory</li><li>CTC: Up to 5 LPA + lucrative incentives</li></ul> Share your resume now.

Infinity Learn

Academic Counsellor

Instructional Designer (Associate Consultant)KPMG is currently seeking an Associate Consultant with instructional design background for our <a href="https://advisory.kpmg.us/" target="_blank">Consulting</a> practice.Experience:<ul><li>2+ years of proven experience in content development and instructional designing.</li><li>Extensive experience in developing, reviewing and delivering different training modalities like Instructor-Led Trainings (ILTs), Web-Based Trainings (WBTs), application simulations, job aids, and quick reference guides.</li><li>Experience in working with global teams.</li><li>Experience in leading and coaching small teams independently.</li></ul>Key Competencies and Skills:<ul><li>Ability to design, develop and deliver new age learning modalities, such as gamified learning, microlearning, mobile learning would be an added advantage.</li><li>In-depth knowledge and experience to identify, select and recommend a variety of training modalities, learning strategies and technologies for a learning solution.</li><li>Ability to apply proven learning methodologies and emerging technologies for adult learning.</li><li>Proficient in industry standard design / rapid authoring tools such as Articulate / Captivate / Lectora / Camtasia and SAP Enable Now / WalkMe etc. and be comfortable with client proprietary authoring tools (The candidate should be aware of the technical functionalities and limitations of these tools.)</li><li>Exceptional design and writing skills along with strong editing and reviewing skills.</li><li>Ability to thrive in a fast-paced, project-driven environment.</li></ul> <ul><li>Together with the Functional Manager and Subject Matter Experts, understand the business problem, target audiences, learning needs, and develop learning and change objectives to implement in the proposed learning solution.</li><li>Effectively collaborate with the client team to identify the solution approach and design, and work through the design, development, and delivery phases.</li><li>Understand the overall learning solution design and create effective training materials that map to the client’s business needs.</li><li>Support the Functional Manager to develop/identify and take client buy-in on Critical-to-Quality (CTQ) measures for the project (Language Style guide, Guidelines, Checklists, templates, branding guidelines etc.) based on the project requirements.</li><li>Conduct Training Need Analysis (TNA) and develop the training curriculum.</li><li>Develop high-level and detailed content outlines as per the curriculum.</li><li>Design and create standards, guidelines, templates, and checklists for the proposed learning solution.</li><li>Develop and review training deliverables as per the agreed upon quality standards and ensure that the deliverable quality is as per the project quality parameters and industry standards.</li><li>Provide team members clear and effective feedback based on your reviews with the intent to develop their instructional design skills.</li><li>Collaborate with the different internal and client stakeholders to design and develop the relevant and effective training deliverable.</li><li>Ensure that the project meets all productivity targets as per the project plans.</li><li>Identify and share the risks with the Project Leads/Functional Manager to discuss possible solutions/mitigations/alternatives.</li><li>Contribute to users/client organization through the Learning process.</li><li>Brief and coach instructional designers and content developers to prepare materials for Instructor Development Workshops, Train the Trainers etc.</li><li>Identify opportunities to implement new and innovative learning strategies into the solution.</li></ul>Soft Skills:<ul><li>Strong analytical skills</li><li>Integrated business perspective</li><li>Business acumen</li><li>Communicate effectively in visual, oral and written form</li><li>Excellent Communication and interpersonal skills</li></ul><h4>Experience Level</h4>Mid Level

Kpmg India Services Llp

Trainee - Intern
Employer DescriptionQuess Corp Limited (Quess) is India’s leading business services provider, leveraging our extensive domain knowledge and future-ready digital platforms to drive client productivity through outsourced solutions.We provide a host of technology enabled staffing and managed outsourcing services across processes such as sales &amp; marketing, customer care, after sales service, back office operations, manufacturing operations, facilities and security management, HR &amp; F&amp;A operations, IT &amp; mobility services, etc.Our passion for delivering exceptional services, augmented by proprietary digital platforms, has strongly established our credentials as India’s largest employer in the private sector and the biggest integrated business services provider in the country. We are proud to achieve this success as a 14-year old start-up.A core value driving our business is constantly making the workforce more productive. Our business strategy is aligned to this, including training and skill development for better employability, helping job seekers easily find employment opportunities, digitising workflows, and providing social security benefits to a wider employable population.Established in 2007 and headquartered in Bengaluru, Quess today has unmatched geographic presence and scale with more than 64 locations across India, South East Asia &amp; North America, backed by technology-intensity and domain specialization to create unmatched service experiences.<h4>Experience Level</h4>Entry Level

Quess Corp Limited

intern

Management Trainer - F&A We’re Hiring at Genpact: Management Trainer - F&amp;A.Shift : UK ShiftSkills Required:&nbsp;FP&amp;A, Regulatory Reporting,&nbsp;STAT &amp; IFRS Reporting.- Immediate joiners or candidates who can join by 1st Dec’2025. Who Can Apply? Candidates experienced in -<ul><li>FP&amp;A -Forecasting &amp; Budgeting, Integrated Planning, Financial Reporting, Performance Management.</li><li>Regulatory Reporting -Regulatory &amp; Statutory Reporting, Solvency II Reporting, Investment &amp; Asset Reporting, Regulatory Compliance &amp; Governance</li><li>STAT &amp; IFRS Reporting -Financial Reporting &amp; Consolidation, Regional Regulatory Submissions, Accounting &amp; Adjustments, Audit &amp; Compliance Support.</li><li>Commerce Graduate / Postgraduate</li></ul> If interested, please share your resume.

Genpact

Accounting Intern

Sr Embedded Systems Specialist<h4>Job Description</h4>Job Summary:We are seeking a Sr Embedded Systems Specialist to join our education team. This unique role combines technical expertise in embedded software development with a passion for teaching and mentoring others. The ideal candidate will be responsible for introducing the University Curriculum, Embedded Systems: From Product Design to PCB Layout, a global university initiative developed by Renesas and Altium to prepare industry-ready students in embedded systems, hardware engineering, and PCB design.  This role is responsible for developing training materials and delivering technical training sessions for the University community from beginners to advanced students. As part of the Altium Education team, you will be responsible for introductory cross training on PCB design and the Altium Designer Solutions.Key Responsibilities:<ul><li>Proactively integrate creativity into the course curriculum to help students get aligned with the industry and manage the development and deployment of the course across the universities.</li><li>Candidate shall also be responsible for cross-functional collaboration in timely execution and setting up of the process.</li><li>Deliver training sessions on the University Embedded Systems curriculum, and embedded software development, either virtually or in-person, to Professors and students.</li><li>Act as a technical advisor and mentor to engineering faculty and students needing guidance on embedded system concepts, debugging best practices and basic PCB design skills.</li><li>Analyze, review, and debug embedded software code to support student projects</li><li>Collaborate with product and application engineering teams to stay aligned with the latest Renesas hardware and software platforms.</li><li>Provide technical feedback to development teams based on customer and trainee interactions.</li><li>Support technical enablement of initiatives, documentation, and knowledge base development.</li></ul> <h4>Qualifications</h4>Required Qualifications:<ul><li>Sr. Level 5 to 7 years of hands-on experience in embedded software development.</li><li>Strong proficiency in C/C++ programming for microcontrollers and embedded systems.</li><li>Demonstrated experience in analyzing and debugging embedded software, including use of tools such as JTAG, logic analyzers, oscilloscopes, and IDE debuggers.</li><li>Expertise and development experience on embedded platforms.</li><li>Expertise and prior experience with Project management and tools is required.</li><li>Excellent written and verbal communication skills in English with a proven ability to present technical concepts clearly and effectively.</li><li>Passion for education and mentoring, with the ability to adjust teaching style based on university level experience and background.</li><li>Self-motivated, well-organized, and able to manage multiple tasks and priorities.</li></ul>·Preferred Qualifications:<ul><li>Experience in creating technical training materials or online learning content.</li><li>Experience in teaching or mentoring University level faculty and/or students</li><li>Experience working with QuickConnect Studio and QuickConnect kits</li><li>Exposure to real-time operating systems (RTOS), device drivers, and peripheral integration.</li><li>Experience with scripting languages such as Python for test automation or tooling.</li><li>Knowledge of standard communication protocols (I2C, SPI, UART, CAN, etc.).</li><li>Interest in teaching the embedded design ecosystem from product design to PCB layout</li></ul><h4>Additional Information</h4>What We Offer:A dynamic, collaborative, and technically rich work environment.Opportunities to impact students as they prepare for their careers in Electronics Design.Access to Renesas’ advanced embedded development tools and platforms.A global network of experts and continued learning opportunities.Competitive compensation and benefits package.Join us in shaping the future of embedded systems through knowledge, innovation, and collaboration.Renesas is an embedded semiconductor solution provider driven by its Purpose ‘To Make Our Lives Easier.’ As the industry’s leading expert in embedded processing with unmatched quality and system-level know-how, we have evolved to provide scalable and comprehensive semiconductor solutions for automotive, industrial, infrastructure, and IoT industries based on the broadest product portfolio, including High Performance Computing, Embedded Processing, Analog &amp; Connectivity, and Power. With a diverse team of over 21,000 professionals in more than 30 countries, we continue to expand our boundaries to offer enhanced user experiences through digitalization and usher into a new era of innovation. We design and develop sustainable, power-efficient solutions today that help people and communities thrive tomorrow, ‘To Make Our Lives Easier.’      At Renesas, you can: <ul><li>Launch and advance your career in technical and business roles across four Product Groups and various corporate functions. You will have the opportunities to explore our hardware and software capabilities and try new things.  </li></ul><ul><li>Make a real impact by developing innovative products and solutions to meet our global customers' evolving needs and help make people’s lives easier, safe and secure. </li></ul><ul><li>Maximize your performance and wellbeing in our flexible and inclusive work environment. Our people-first culture and global support system, including the remote work option and Employee Resource Groups, will help you excel from the first day.    </li></ul>Are you ready to own your success and make your mark?  Join Renesas. Let’s Shape the Future together.  Renesas Electronics is an equal opportunity and affirmative action employer, committed to supporting diversity and fostering a work environment free of discrimination on the basis of sex, race, religion, national origin, gender, gender identity, gender expression, age, sexual orientation, military status, veteran status, or any other basis protected by law. For more information, please read our <a href="https://jobs.renesas.com/diversity-and-inclusion">Diversity &amp; Inclusion Statement</a>.<h4>Experience Level</h4>Senior Level

Renesas Electronics India Pvt Ltd

Embedded Systems Engineer

Lead Trainer, Learning and Development<h4>Company Description</h4>At Altisource (NASDAQ: ASPS) we build world-class technologies and services for the mortgage and real estate industry, and are well poised to help revolutionize how homes are bought, sold and managed.  In the US, we partner with 7 out of the top 10 mortgage servicers, operate one of the top three real estate auction websites, and manage a cooperative which represents 15%+ market share of the $1.8tn US Originations market.<h4>Job Description</h4>Job OverviewThis position requires you to be responsible for facilitating classroom/virtual training programs, developing content, focusing on skills development for the front level associates of the organization. Leading and managing intervention-based learning. Roles &amp; Responsibilities:The job responsibilities entail:<ul><li>Work on soft skill training program for various Business Units in the organization, in consultation with the department heads, including the assessment / evaluation methods</li><li>Partner with Business units to outline deliverables, expectations, and risks, to include specific training needs for them</li><li>Assesses training and development needs through training need identification through various resources available</li><li>Utilize a variety of the training methodologies, techniques, concepts, learning tools, and practices to ensure maximum training effectiveness</li><li>Define ROI on every training program delivered</li><li>Design training courses and content necessary to meet training needs</li><li>Monitor and measure effectiveness of all training programs</li><li>Act as a liaison with L&amp;D and the business units to ensure consistency with practices</li><li>Contributes to process improvements and innovation in the L&amp;D function</li><li>Be a team player and act in accordance with the organization’s code of conduct always</li></ul> <h4>Qualifications</h4>Skillset Requirement:  <ul><li>Excellent communication, presentation, and public speaking skills</li><li>Critical thinking and persuasive skills</li><li>Exceptional skills in connecting and influencing people</li><li>Data oriented / Excel knowhow</li><li>Proactive and great sense of ownership</li><li>Active collaboration</li><li>Should have the ability to work under stringent timelines and pressure</li><li>Ability to prioritize relevant tasks / activities</li><li>Flexibility to work in various shifts</li></ul> Eligibility<ul><li>Minimum 2 years of strong knowledge and experience with the soft skills training Function</li><li>Should be a Graduate in any discipline</li></ul><h4>Additional Information</h4>All your information will be kept confidential according to EEO guidelines.<h4>Experience Level</h4>Senior Level

Altisource

Lead Mentor

Trainer (L&D) What you’ll do:<ul><li>Train new joiners on products, processes &amp; soft skills</li><li>Design &amp; deliver impactful training sessions</li><li>Build monthly calendars &amp; training content</li><li>Measure effectiveness &amp; continuously improve</li><li>Collaborate with HR, SMEs &amp; business teams</li></ul> What we’re looking for:<ul><li>1–3 years of training experience</li><li>Great communication &amp; facilitation skills</li><li>Strong in MS Office (Excel &amp; PPT)</li><li>Energetic, proactive, and data-driven</li></ul> Share your updated resume now.

Indiamart

GCP Trainer <a rel="noopener noreferrer" href="\&quot;https://www.linkedin.com/search/results/all/?keywords=%23capgemini&amp;origin=HASH_TAG_FROM_FEED\&quot;" target="_blank">Capgemini</a> is looking for a skilled GCP Trainer to design and deliver high quality training programs on Google Cloud Platform (GCP) Technologies. The ideal candidate will combine strong technical knowledge of GCP services with excellent Communication and teaching skills, helping professionals and teams upskill in cloud technologies. Experience : 6-9 yearsNotice Period: Immediate to 30 Days Required Skills:• Pre-requisites:• Curriculum development: Selecting or designing a curriculum to meet the needs of the employees• Training: Conducting training sessions, such as workshops and seminars, to teach employees• Evaluation: Assessing the effectiveness of the training and making modifications based on the results• Maintaining records: Keeping records of training sessions and attendance• Certified Trainer (Preferred): Folks with GCP Educator L1 or L2 certification.• Non Certified Trainers: 2 or more GCP certification depending on competency development area.• Architect &amp; Infrastructure: Combination of PCA, Network Engineer, Security Engineer• Developer: ACE, DB Engineer and DevOps• Data: DB Engineer, ML Engineer To Apply - Send your resume.

Capgemini

Corporate Trainer

Quality and Training CoordinatorPearson VUE (www.pearsonvue.com) is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world. Pearson VUE provides a full suite of services from test development to data management, and delivers exams through the world’s most comprehensive and secure network of test centers in more than 180 countries, where we validate the skills and knowledge of millions of individuals every year.  Pearson VUE is a business of Pearson, the world's leading learning company with global-reach and market-leading businesses. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO).  Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.   Under the direction of the Supervisor, Training and Quality, the Quality &amp; Training Coordinator is responsible for Operations training and documentation, coaching employees, monitoring calls/chats/emails for quality, and assisting with the quality of other work performed within Operations. The Coordinator provides feedback to employees performing the work to help ensure that customers receive great customer service.  Responsibilities Working closely with the Call Center Agents, Supervisors, Leads, Human Resources, and other team members, the Quality and Training Coordinator provides various training and documentation services to satisfy the needs from Call Center staff to provide high quality service. The goals are to increase efficiencies within the call center to meet overall department goals. Training Development and Delivery <ul role="list"><li aria-setsize="-1" role="listitem">Assist in developing and maintaining reference materials for training </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Assist in building training objectives and agendas </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Conduct online training as directed for new hires or up-training and ongoing refreshers for existing staff </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Secret shop OnVUE greeters and proctors  </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Maintain documentation summarizing training received by each employee </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Monitor training success via surveys, escalation analysis, and quality reviews </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Work with Supervisor and peers to ensure training responsibilities are met </li></ul> Performance Feedback <ul role="list"><li aria-setsize="-1" role="listitem">Provide performance feedback (i.e. coaching) to Call Center Agents and Global members via email and meetings.  </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Identify opportunities for continuous training improvements </li></ul> Call/Chat/Email/OnVUE/Other Monitoring <ul role="list"><li aria-setsize="-1" role="listitem">Monitor candidate-facing interactions and ensure that all customers are receiving quality service </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Ensure agents and Global centers are meeting call center quality goals </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Score monitored calls, chats, and emails based on company Quality Guidelines </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Perform secret shops of OnVUE greeters and proctors; includes being recorded on video, a capture of your government ID, and your testing environment being reviewed </li></ul> Client Guide, Teams Page, and Process Document Maintenance <ul role="list"><li aria-setsize="-1" role="listitem">Maintain Teams Page content </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Update client guides, agent pages, and process documents based on information from Program Managers, Coordinators, or Operations Management to ensure accuracy and consistency </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Search for areas of opportunity to develop these pages for ease of use for all users </li></ul> Education and Experience: <ul role="list"><li aria-setsize="-1" role="listitem">Minimum High School Diploma or Equivalent  </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Bachelor’s Degree preferred or equivalent work experience </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Experience training, teaching, or coaching </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">3+ years customer service experience preferred </li></ul> Skills, Knowledge, and Abilities: <ul role="list"><li aria-setsize="-1" role="listitem">Excellent oral and written communication skills </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Familiar with various training tools and models; understanding of learning styles preferred </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Proficiency in Microsoft Office Suite (Access, Excel, Word, etc.) </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Effective problem-solving skills </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Conflict management skills  </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Strong organization skills </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Interpersonal savvy and ability to influence and relate to others </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Time management skills </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Ability to deal with ambiguity and overcome objections </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Quickly and effectively adapt to changes </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Must be patient, positive, and professional </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Strong customer service skills </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Coaching skills preferred </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Strong attention to detail </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Ability to set and meet goals </li></ul> Other (license/certification): <ul role="list"><li aria-setsize="-1" role="listitem">Knowledge of Pearson VUE Regulatory and Professional clients is preferred </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Working knowledge of Registration Manager, VSS, and Service Direct </li></ul><h4>Experience Level</h4>Mid Level

Pearson India Education Services Pvt Ltd

Quality Specialist

ManagerManager-BFS046015Ready to build the future with AI?  At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s <a href="https://www.genpact.com/gigafactory" rel="noopener noreferrer" target="_blank">AI Gigafactory</a>, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to <a href="https://media.genpact.com/2025-02-05-Genpact-Accelerates-Innovation-through-Service-as-Agentic-Solutions" rel="noopener noreferrer" target="_blank">agentic AI</a>, our breakthrough solutions tackle companies’ most complex challenges.  If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.  Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at <a href="http://www.genpact.com/" rel="noopener noreferrer" target="_blank">genpact.com </a>and on <a href="https://www.linkedin.com/company/genpact/mycompany/" rel="noopener noreferrer" target="_blank">LinkedIn</a>, <a href="https://twitter.com/genpact" rel="noopener noreferrer" target="_blank">X</a>, <a href="https://www.youtube.com/user/GenpactLtd" rel="noopener noreferrer" target="_blank">YouTube</a>, and <a href="https://www.facebook.com/ProudToBeGenpact/" rel="noopener noreferrer" target="_blank">Facebook</a>.   Inviting applications for the role of Manager - Voice &amp; Soft skill Coach! Responsibilities <ul role="list"><li aria-setsize="-1" role="listitem">Possess detailed knowledge of the Domain (V &amp; A and Customer Service Skills)  </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Technical knowledge of English communication - intonation, syllable, punctuation, etc   </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Robust understanding of Customer Experience &amp; Communications Audit &amp; Coaching process.   </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Analyze the mentoring / training needs of the agents and support them in delivery.   </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Curate content to the needs of the account/team/audience   </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Develop Action plans and report out the improvement process in business reviews   </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Bilingual – Efficient in speaking, reading &amp; writing English and Hindi   </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Presentation, Feedback &amp; Coaching skills.   </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">MS Office working knowledge   </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Flexibility to work in shifts as per process requirement and Analytical bend of mind.  </li></ul> Qualifications we seek in you! Minimum Qualifications <ul role="list"><li aria-setsize="-1" role="listitem">Graduate non-technical  </li></ul>Preferred Qualifications/ Skills <ul role="list"><li aria-setsize="-1" role="listitem">Experience in working in a call center environment and training teams  </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Experience as a trainer in soft skill / telephone/ chat and email etiquette  </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Monitor calls on communication, soft skills, and process and compliance parameters  </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Excellent written and verbal skills  </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Experience of Knowledge Management in collaboration with operations, reporting to relevant stakeholders will be an added advantage   </li></ul>  Why join Genpact?  <ul role="list"><li aria-setsize="-1" role="listitem">Lead AI-first transformation – Build and scale AI solutions that redefine industries  </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Make an impact – Drive change for global enterprises and solve business challenges that matter  </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills  </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace  </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build  </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress  </li></ul>Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.   Let’s build tomorrow together.    Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.    Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.    <h4 xmlns:ftl="http://www.taleo.net/ftl" xmlns:htm="http://www.w3.org/1999/xhtml" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">Job</h4> Manager<h4 xmlns:ftl="http://www.taleo.net/ftl" xmlns:htm="http://www.w3.org/1999/xhtml" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">Primary Location</h4> India-Gurugram<h4 xmlns:ftl="http://www.taleo.net/ftl" xmlns:htm="http://www.w3.org/1999/xhtml" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">Schedule</h4> Full-time<h4 xmlns:ftl="http://www.taleo.net/ftl" xmlns:htm="http://www.w3.org/1999/xhtml" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">Education Level</h4> Bachelor's / Graduation / Equivalent<h4 xmlns:ftl="http://www.taleo.net/ftl" xmlns:htm="http://www.w3.org/1999/xhtml" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">Job Posting</h4> Oct 9, 2025, 12:47:37 PM<h4 xmlns:ftl="http://www.taleo.net/ftl" xmlns:htm="http://www.w3.org/1999/xhtml" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">Unposting Date</h4> OngoingMaster Skills List OperationsJob Category Full Time<h4>Experience Level</h4>Mid Level

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