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I.I.T.Main Gate

Mumbai

State Bank Of India Marol

ABOUT THE ROLE:
We're looking for a results-oriented incumbent who will be responsible for inbound and outbound calls for offering our financial credit products to retail customers.

WHAT WE EXPECT FROM YOU:
Job Description
• Contact potential or existing customers to inform them about a product or service using scripts
• Answer questions about products or the company
• Ask questions to understand customer requirements and close sales
• Direct prospects to the field sales team when needed
• Enter and update customer information in the database
• Take and process orders in an accurate manner
• Handle grievances to preserve the company’s reputation
• Go the “extra mile” to meet sales quota and facilitate future sales
• Keep records of calls and sales and note useful information.

OUR IDEAL CANDIDATE:
• Freshers to 5 years of tele calling experience
• Experience in Fintech domain either Payments or lending, Banking, NBFCs is preferred
• Excellent teamwork skills


Inside Sales Executive

Customer Support Specialist responsibilities include:
• Responding to customer queries in a timely and accurate way, via phone, email or chat
• Identifying customer needs and helping customers use specific features
• Analysing and reporting product malfunctions

Responsibilities
• Respond to customer queries in a timely and accurate way, via phone, email or chat
• Identify customer needs and help customers use specific features
• Analyse and report product malfunctions (for example, by testing different scenarios or impersonating users)
• Update our internal databases with information about technical issues and useful discussions with customers
• Monitor customer complaints on social media and reach out to provide assistance
• Share feature requests and effective workarounds with team members
• Inform customers about new features and functionalities
• Follow up with customers to ensure their technical issues are resolved
• Gather customer feedback and share with our Product, Sales and Marketing teams
• Assist in training junior Customer Support Representatives

Requirements and skills
• Experience as a Customer Support Specialist or similar CS role
• Familiarity with our industry is a plus
• Experience using help desk software and remote support tools
• Understanding of how CRM systems work
• Excellent communication and problem-solving skills
• Multi-tasking abilities
• Patience when handling tough cases
• BSc in Information Technology or relevant diploma


Customer Support Executive

Shivai Vidyalaya Bhandup

Housekeeping Staff

Recruitment Specialist Join our HR team to source, attract, and onboard the best talent!The ideal candidate should have hands-on experience in end-to-end recruitment and strong communication skills.If you’re passionate about connecting people with opportunities, we’d love to hear from you! Location: Andheri EastCTC: ₹3–3.5 LPA Share your updated resume now.

Recruitment Specialist

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Fatakpay Digital Private Limited Jobs In Mumbai - 4 Verified Vacancies

Inside Sales Executive

Customer Support Executive

Housekeeping Staff

Recruitment Specialist