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Santoshi Mata Chowk

Hinjewadi Jakat Naka

Job Description:
We are looking for a Service Consultant with excellent communication skills to join our team at Kings Royal Riders, an authorized Royal Enfield dealership. The ideal candidate will be responsible for managing customer inquiries, providing expert advice on vehicle services, and ensuring a smooth and satisfying customer experience throughout the service process.
Key Responsibilities:
Greet and assist customers in a professional manner
Schedule service appointments and coordinate with the service team
Provide detailed explanations of services and repairs required for vehicles
Address customer concerns and ensure their satisfaction
Maintain accurate service records and update customer information

Requirements:
Strong communication and interpersonal skills
Knowledge of Royal Enfield motorcycles is a plus
Customer-focused attitude with attention to detail

If you are passionate about delivering exceptional service, we’d love to hear from you!


Service Consultant

Kamalakar Chowk

Customer Relationship Executive (CRE)
Location: Kings Royal Riders – Service Division
Department: Customer Experience & Retention
Employment Type: Full-Time

Role Overview: The Customer Relationship Executive (CRE) acts as the first point of contact for customers visiting or calling the service center. The role focuses on ensuring a smooth and professional customer experience from appointment booking to post-service follow-up.
Key Responsibilities:Attend customer calls and schedule service appointments.
Greet walk-in customers and guide them to the appropriate service representative.
Share service reminders, offers, and soft product details with customers.
Handle customer inquiries and resolve complaints in coordination with the service team.
Collect customer feedback and share insights with the Service Manager.
Maintain customer records and service follow-up details in the system.
Promote accessories, AMC, and other soft products during interactions.
Support the Service Marketing Executive (SME) team in achieving monthly targets.
Skills & Competencies:Excellent verbal and written communication.
Strong interpersonal and problem-solving skills.
Ability to multitask in a fast-paced environment.
Knowledge of customer handling and CRM software preferred.
Qualifications:Graduate in any stream (preferred: Marketing / Customer Service).
0–2 years of experience in customer service or similar roles.
Freshers with strong communication and customer orientation are welcome.

Growth Opportunity: Both roles offer great career progression within the Kings Royal Riders group, including advancement to Senior Executive, Team Lead, or Customer Retention Manager based on performance and contribution.


Service Marketing Executive

Dange Chowk

Job Description – Service Marketing Executive (SME)
Location: Kings Royal Riders – Service Division
Department: Customer Service & Retention
Employment Type: Full-Time
About Kings Royal Riders:Kings Royal Riders, one of Maharashtra’s leading Royal Enfield dealerships, has been serving customers with excellence for over a decade. With a strong presence across multiple locations, Kings Royal Riders is committed to delivering premium service experiences and building long-term customer relationships.
Role Overview: The Service Marketing Executive (SME) is responsible for engaging with customers through outbound calls, promoting periodic vehicle servicing, and generating interest in soft product sales such as extended warranties, AMC (Annual Maintenance Contracts), helmets, accessories, and other Royal Enfield merchandise. The role plays a crucial part in ensuring regular customer visits and service retention.
Key Responsibilities:Contact existing and potential customers to schedule periodic service appointments.
Inform customers about due services, service offers, and ongoing maintenance packages.
Promote and upsell soft products like AMCs, accessories, riding gear, and Royal Enfield branded merchandise.
Maintain and update the service calling database in the CRM/HRMS system.
Coordinate with the Service Advisor and Workshop Manager to confirm customer appointments.
Follow up with customers post-service for feedback and satisfaction.
Achieve monthly targets related to service appointments and product upselling.
Prepare daily/weekly call reports and share with the Service Manager.
Skills & Competencies:Excellent communication and convincing skills.
Strong cusomer relationship and follow-up ability.
Basic computer knowledge and data handling.
Positive attitude and target-oriented mindset.
Qualifications:Minimum HSC / Graduate in any stream.
Prior experience in telesales, service marketing, or customer calling will be an added advantage.
Freshers with strong communication skills may also apply.



Telesales Executive

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Kings Royal Riders - 3 Verified Vacancies

Service Consultant

Service Marketing Executive

Telesales Executive