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Subramanya Nagar

Bengaluru

Jayanagara 9th Block

Job Position: HR & Admin Executive
⏳ Timings: 9 am - 6 pm
Working days: 6 days working; WFO
📍 Work location: 80/7, 2nd Floor, Pattalamma Temple Road,
(Above ICICI Bank), Jayanagar 3rd Block,
Bengaluru, Karnataka – 560011

Key Responsibilities:

End-to-end recruitment for blue-collar positions such as service Technician, carpenters, fabricators, doors, windows ,digital lock installation, technicians, field executives, and other operational roles.
 
Source candidates through multiple channels job portals like Work India & Apna Hire.

Conduct telephonic screening, face-to-face interviews, and shortlisting as per manpower requirements.
 
Coordinate with line managers and HR Head for interview scheduling and selection process.
 
Ensure timely joining and completion of pre-joining formalities (documents, ID verification, onboarding forms, etc.).
 
Maintain and update the recruitment tracker and database regularly.
 
Build and maintain a reliable pipeline of candidates to meet ongoing manpower needs.
 
Ensure compliance with company policies and statutory requirements during hiring.
 
Support in induction, joining formalities, and initial orientation of new hires.
 
Required Skills & Qualifications:

Bachelors degree in any discipline (MBA/PGDM in HR preferred).
 
2 years of experience in blue-collar or mass hiring.
 
Strong networking and sourcing skills.
 
Excellent communication and interpersonal skills.
 
Ability to work under pressure and meet hiring targets.

Knowledge of local language(s) and geography will be an added advantage.



HR Admin Executive

Job Description: Service Coordinator
Company Name: OneDios Services Private Limited

Job Title: Service Coordinator

Department: Operations / Customer Service

Location: 80/7, 2nd Floor, Pattalamma Temple Road,
(Above ICICI Bank), Jayanagar 3rd Block,
Bengaluru, Karnataka – 560011

Employment Type: Full-time

Working Hours: 9:00 AM to 6:00 PM

Salary Range: ₹2,00,000 – ₹3,50,000 per annum 
( Fixed + PF + Onsurity )
About the Role
The Service Coordinator will be responsible for managing service requests, coordinating with field teams, ensuring timely resolution of customer issues, and maintaining accurate service records. This role requires strong communication, organizational skills, and the ability to multitask in a fast-paced environment.
Key Responsibilities
Service Request Management
Receive, log, and process incoming service requests from customers, partners, and internal teams.
Assign service tasks to field technicians based on location, availability, and skill set.
Monitor the status of ongoing service jobs to ensure timely completion.

Coordination & Communication
Act as a central point of contact between customers, field technicians, and internal departments.
Provide customers with updates regarding service status, delays, or additional requirements.
Coordinate scheduling, follow-ups, and escalations where required.

Documentation & Reporting
Maintain accurate service logs, job sheets, and customer communication records.
Generate daily, weekly, and monthly service reports for management review.
Ensure all data entries related to service activities are updated and error-free.

Issue Resolution & Escalation
Identify bottlenecks in the service process and support in resolving operational hurdles.
Escalate critical or repeated issues to senior management for appropriate action.
Support in handling customer complaints to ensure high satisfaction levels.

Compliance & Quality Assurance
Ensure adherence to company policies, SOPs, and service quality standards.
Coordinate feedback collection from customers post service visits.
Assist in process improvements to enhance service efficiency.

Required Skills & Competencies
Strong verbal and written communication skills.
Advanced proficiency in Microsoft Excel (Mandatory).
Excellent organizational and multitasking abilities.
Customer-centric mindset with problem-solving approach.
Proficiency in MS Office, CRM tools, or service management systems.
Ability to coordinate with cross-functional teams.
Time management and ability to work under pressure.

Qualifications
Bachelor’s degree in any discipline (preferred).
1–3 years of experience in service coordination, customer service, or operations.
Experience in field operations or service industry will be an added advantage.

Key Attributes
Detail-oriented
Proactive and responsible
Team player
Ability to handle high-volume workload

Reporting To
Service Manager / Operations Manager / Customer Service Lead (as applicable)




Service Coordinator

Rashtrapati Bhavan

DR. APPT.

Job Title: Customer Support Executive 
Location: 
B-59, 1st Floor, Above Jaypee Sony Service Centre, Sector 6, Noida, UP – 201301 
Role Overview: 
OneDios Services Private Limited is seeking a dedicated and customer-focused Customer Support Executive to join 
our team in Noida. This position primarily involves handling inbound domestic calls related to Yale Digital Locks and 
making outbound calls to collect customer feedback. The ideal candidate will provide prompt, informative service, 
maintain accurate records, and collaborate with internal teams for swift issue resolution. 
Key Responsibilities: 
• Handle inbound customer calls and provide accurate, professional responses regarding Yale Digital Locks. 
• Make outbound calls to customers for feedback collection on service experience and product satisfaction. 
• Assist customers with product questions, troubleshooting, and issue resolution; document each interaction 
thoroughly. 
• Maintain detailed and accurate records of all customer calls and feedback using CRM systems. 
• Ensure customer satisfaction through prompt support and by escalating unresolved queries to internal teams 
when required. 
• Collaborate with cross-functional teams to resolve concerns and contribute ideas for service improvement. 
Qualifications & Skills: 
• Graduate in any discipline preferred. 
• Prior experience in customer service, tele sales, or outbound calling advantageous. 
• Excellent verbal communication, listening, and interpersonal skills. 
• Strong problem-solving skills and attention to detail. 
• Ability to multitask, adapt quickly, and work efficiently within a team. 
• Proficiency in computer use and familiarity with support software/CRM. 
Work Schedule: 
• Full-time position with fixed working hours (details to be provided during the interview). 
• On-site role at our Noida office. 
Benefits: 
• Fixed salary with timely payments. 
• ESI (Employee State Insurance) benefits per statutory norms. 
• Overtime pay eligibility. 
• Positive, supportive workplace fostering growth. 
• Professional development and career growth opportunities. 
How to Apply: 
Interested candidates are invited to send their updated resume to careers@onedios.com or contact our HR team at 
9667968828 for further details. Use “Customer Support Executive – Yale Digital Locks” as the subject line in your 
application. 
 


Customer Care Executive

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Onedios Services Private Limited Jobs - 3 Verified Vacancies

HR Admin Executive

Service Coordinator

Customer Care Executive