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Rashtrapati Bhavan

IGI Airport

The Customer Care Executive is responsible for assisting passengers at the airport with check-in, boarding, flight information, baggage, and general queries. The role ensures smooth passenger service and a positive travel experience while maintaining airline and airport standards.
Key Responsibilities:Greet passengers courteously and provide assistance throughout their airport journey.
Handle check-in, boarding, and arrival procedures efficiently.
Assist passengers with special needs (elderly, differently-abled, unaccompanied minors, etc.).
Provide accurate flight information and handle passenger inquiries.
Coordinate with airline, security, and baggage teams to ensure seamless operations.
Handle complaints or issues with professionalism and escalate when necessary.
Ensure compliance with safety and security regulations.
Maintain records and reports related to passenger services.
Skills & Requirements:Excellent communication and interpersonal skills.
Good command of English and local languages.
Knowledge of computer systems and airport software (DCS preferred).
Pleasing personality with a customer-first attitude.
Ability to work in shifts, including weekends and holidays.
Minimum Qualification: 10+2 / Graduate (preferably in Aviation, Hospitality, or Travel Management).
Experience: 0–2 years (freshers may apply).



Customer Care Executive

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Orion Advent Jobs In New Delhi - 1 Verified Vacancies

Customer Care Executive