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Rashtrapati Bhavan

Harsaru Village Gurgaon

JOB POSTING  
Position: Chief Security Officer (CSO) – Premium High-Rise Residential Complex, Gurugram

Hello We are UFT Ultra Facility management, India’s fastest-growing facility & club-management company, entrusted with the safety of 40 plus residential and commercial complex across pan india. We now need a vigilant, tech-savvy leader to take charge as Chief Security Officer for Gurugram location.

Role Snapshot  
Reporting to the Estate Manager, you will command a 110-member security force (guards, lady searchers, fire marshals and control-room operators) across the site. Your mandate: zero-incident, zero-complaint living 24×7.

Key Deliverables  
• Design & audit SOPs for access control, visitor turnstiles, delivery bay QR coding, courier sanitisation and tenant-verification drives.  
• Conduct daily threat-huddle, weekly fire-evacuation drills and quarterly simulation of terror, earthquake and medical lock-down scenarios; maintain 100 % statutory compliance.  
• Investigate incidents, preserve digital evidence, close cases within TAT.  
• Train guards in soft skills, spoken English, crisis de-escalation and gender-sensitivity; achieve resident satisfaction score ≥92 %.  
• Control cost: optimise guard roster, reduce attrition below 8 %, negotiate vendor AMCs and keep security OPEX within budget.

Must-Haves  
• Minimum 3 years in corporate/residential security leadership.  
• Certified in CSP, CFPS, fire-marshal and first-aid.  
• Proficient in Excel, CAFM, PSIM and visitor-management software.  
• Fluent English & Hindi preferred.  
• Height 5'8"+, medically fit, clean service record.


Chief Security Officer

India’s fastest-growing facility & club-management company, UFT Ultra Facility management private limited, manages 5-star clubhouses, lobbies, pools, gyms, façade, STP, fire & safety systems for 50+ premium high-rise societies across Pan India We now need an energetic Assistant Property / Facility Manager who can deliver white-glove service to residents while protecting the developer’s asset value.
Role/JD
 Assist the Property Manager in end-to-end operations of multistorey towers and club house
 • Supervise housekeeping, security, landscaping, MEP & club staff.
 • Ensure 24×7 uptime of high-speed elevators, BMS, DG, HVAC, water treatment & fire systems.
 • Conduct daily GEMBA walks, resolve resident complaints within SLA, close help-desk tickets on app.
 • Liaise with PMC, statutory bodies & OEM vendors for AMCs, renewals, audits & NOCs.
 • Prepare MIS,energy-efficiency reports & risk assessments.
 • Drive SOPs, safety drills, EHS compliance, waste-segregation & sustainability goals.
 • Handle hand-over / defect-liability period, snagging, fit-out control & move-in / move-out formalities.
Must-Have
 • 3–6 years experience in facility operations of high-rise residential towers above 25 floors.
 • Knowledge of NBC, fire norms, RERA, lift & pressure-vessel rules.
 • Hands-on with CMMS, BMS, DG, STP, HVAC, fire panels, swimming-pool plant.
 • Excellent English & Hindi.
 • Customer-first mindset, team leader, crisis solver, willingness to work & attentive on  emergency calls.
 
 


Assistant Facility Manager

Santoshi Mata Chowk

Amanora

To assist the Facility Manager in overseeing day-to-day operations, maintenance, and management of residential buildings or housing complexes to ensure smooth functioning and resident satisfaction.
Key Responsibilities:
Support Facility Manager in managing housekeeping, security, landscaping, and maintenance teams.
Handle day-to-day operations of residential premises, ensuring timely maintenance and cleanliness.
Supervise AMC (Annual Maintenance Contracts) and vendor coordination for lift, DG set, STP, WTP, firefighting, etc.
Maintain records of complaints, maintenance schedules, and manpower attendance.
Coordinate with residents’ welfare association (RWA) or society management committee for operational updates.
Monitor budgets, utility consumption, and material stock levels.
Ensure compliance with safety standards, statutory norms, and preventive maintenance schedules.
Assist in preparing daily/weekly/monthly reports for management.
Handle small civil, electrical, and plumbing issues and escalate to concerned teams when needed.
Conduct regular inspection rounds to ensure quality standards are maintained.
Required Skills:
Strong leadership and coordination skills.
Good knowledge of residential facility systems (electrical, plumbing, HVAC, etc.).
Proficiency in MS Excel and reporting.


Facility Manager

Noida Sector 101

Core responsibilities
Facility Management: Ensure all club facilities (pool, gym, tennis courts, etc.) are clean, well-maintained, and in proper working order. This includes scheduling preventive maintenance and handling repairs.
Event Coordination: Plan and execute club events, meetings, and activities. Coordinate with residents on booking club facilities for private functions.
Membership and Resident Services: Manage the membership application process, handle resident queries, and act as a point of contact to ensure resident satisfaction.
Staff Supervision: Recruit, train, and supervise club staff, including front desk and maintenance personnel.
Administrative Duties: Maintain accurate records of assets, inventory, bookings, and finances. You may also be responsible for generating reports and managing club policies.
Communication: Act as a liaison between the club management, staff, and residents. This includes communicating club policies and upcoming events. 

Key skills and qualifications
Leadership and communication: Ability to lead a team and communicate effectively with diverse groups of residents and staff.
Operations and administration: Strong organizational skills, with proficiency in administrative tasks, record-keeping, and potentially software like Microsoft Office.
Customer service: A strong commitment to providing excellent service and resolving resident issues or complaints.
Problem-solving: Ability to handle day-to-day operational challenges and make effective decisions.
Experience: Prior experience in club management, hospitality, or facilities management is often preferred. 



Club Executive

JOB DESCRIPTION- Front Desk Manager UFT Ultra Facility Management Private limited

Position: Front Desk Manager/Guest Relationship manager - Female
Location: Gurugram, Haryana sector 88 A
Department: Facility Management
Employment Type: Full-time

About the Role:
We are seeking a well-groomed, professional female Customer Relationship Manager to oversee resident relations and ensure exceptional service delivery at our premium high-rise residential society in Gurugram. The ideal candidate will serve as the primary liaison between residents, facility management, and various stakeholders while maintaining the highest standards of customer service excellence.

Key Responsibilities:

A. Resident Relationship Management:
- Serve as the first point of contact for all resident inquiries, complaints, and feedback
- Build and maintain strong relationships with residents, understanding their needs and preferences
- Conduct regular resident satisfaction surveys and implement improvement initiatives
- Organize resident engagement activities and community events
- Handle resident onboarding and orientation processes

B. Service Coordination:
- Coordinate with various departments (housekeeping, security, maintenance, landscaping) to ensure seamless service delivery
- Monitor service quality standards and ensure timely resolution of maintenance requests
- Conduct regular inspections of common areas and facilities
- Liaise with vendors and service providers to maintain service excellence

C. Administrative Duties:
- Maintain accurate records of resident interactions, complaints, and resolutions
- Prepare monthly reports on resident satisfaction and service metrics
- Handle documentation related to resident agreements and society bylaws
- Manage CRM software and resident database
- Coordinate with society management committee for compliance and reporting

D. Communication & Correspondence:
- Issue notices, circulars, and communications to residents
- Manage resident portal and communication channels
- Handle email and phone inquiries professionally
- Maintain effective communication with all stakeholders

E. Crisis Management:
- Handle emergency situations and resident grievances effectively
- Coordinate with security and emergency services when required
- Maintain calm and professional demeanor in challenging situations

 Required Qualifications:
- Bachelor's degree in Hospitality, Business Administration, Communications, or related field
- Minimum 2-3 years of experience in customer service, hospitality, or facility management
- Excellent communication skills in English and Hindi (additional regional languages preferred)
- Proficiency in MS Office and CRM software
- Presentable personality with excellent grooming standards

Essential Skills:
- Strong interpersonal and relationship-building abilities
- Excellent problem-solving and conflict resolution skills
- Professional etiquette and diplomatic communication
- Ability to multitask and work under pressure
- Customer-centric approach with patience and empathy
- Knowledge of residential society operations and RWA guidelines
- Basic understanding of facility management services

Preferred Attributes:
- Experience in premium residential complexes or hospitality sector
- Knowledge of Haryana RERA and cooperative society laws
- Certification in customer relationship management
- Experience in organizing community events
- Multilingual capabilities

Working Conditions:
- 6-day working week with rotational weekly off
- May require flexibility in working hours for events or emergencies
- Professional office environment within the residential complex


Front Desk Manager

NSEZ Noida

JD Female Trainer
Location: Noida
• Conduct 5–6 daily group classes (max 15 members) & 3–4 personal training slots.
• Design plans for fat-loss, muscle tone, mobility
• Track body-comp, HR zones, sleep & nutrition on our app; deliver monthly progress reports.
• Maintain immaculate equipment, weekly deep-clean & safety audits.
Gym equipment knowledge
Must-Have
• Female, 22–40 yrs, graduate, REPS/NASM/ACSM certified.
• 2+ yrs experience in gyms, hotels or high-end residential clubs.
• Expertise in functional training, kettlebells, TRX, Pilates reformer & form correction.
• Energetic communicator, fluent English & Hindi.
• CPR/AED qualified,neat professional appearance.
We Offer
• 18-25 k take-home
• 6-day week (rotational off)
• Work in a secure, residents-only environment with world-class equipment and a supportive all-female wellness team.


Gym Trainer

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