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Zolostays Property Solutions Private Limited

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Chattuvapara

Ambayathode

Key Responsibilities

Operations & Guest Experience
Manage daily operations across multiple vacation properties.
Conduct inspections, resolve guest escalations, and ensure quality service.

Team Leadership
Lead and train 15–20+ staff members.
Run daily briefings, assign tasks, and coach teams for performance.

Sales & Demand Support
Partner with sales teams to drive occupancy.
Support lead generation, site visits, and customer conversions.

Vendor & Cost Management
Onboard and manage vendors for housekeeping, groceries, etc.
Negotiate rates, control expenses, and improve profitability.

Business Insights
Track revenue, expenses, and P&L.
Use guest feedback and data to improve performance.




Cluster Manager

Kadri

Hampankatta

Key Responsibilities:
Business and Ops Performance Metrics and Process Compliance: Monitor and maintain compliance with business and operations performance metrics and processes to ensure efficiency and quality standards are met.
Stakeholder Management (if applicable): Develop and maintain positive relationships with stakeholders, including customers, suppliers, and internal teams, to facilitate effective communication and collaboration.
Initiative Support and Project Execution: Assist in driving initiatives and projects to improve operational efficiency, customer satisfaction, and overall business performance. This may include gathering data, conducting research, and providing support for project implementation.


Key Performance Indicators (KPIs):
Operations Hygiene and Process Compliance: Ensure 100% compliance with operational hygiene and processes to uphold quality standards and regulatory requirements.
Customer Satisfaction Score: Maintain a customer satisfaction score of 4 or higher by providing excellent service and addressing customer needs and concerns promptly.
Community Engagement: Actively participate in community events to enhance the organization's visibility and reputation within the community.
Hostel Audit Score: Ensure that hostel facilities achieve an audit score of over 90% by maintaining cleanliness, safety, and functionality standards.



Property Manager

Santoshi Mata Chowk

Council Hall (Police Commissioner Office)

About the Company
Zolo is India’s largest managed living and hospitality platform, reimagining how people live, travel, and invest. With a strong presence across multiple verticals — Co-Living, Hotels, Hostels, Student Housing, and Vacations — Zolo offers a unique blend of comfort, community, and operational excellence.
Our operations are built on efficiency, coordination, and seamless experiences — and that’s where our P2P team plays a pivotal role.
Role Summary
As a P2P Associate, you will be responsible for coordinating and managing vendor operations, specifically for MEP, Lift, and Civil work categories. You will engage with small to mid-scale vendors, negotiate effectively, and ensure cost-efficient and timely resolutions. Your ability to problem-solve, take ownership, and act with integrity will be key to driving operational excellence across properties.
Key Responsibilities
Procurement & Vendor Coordination
Engage with vendors for MEP, Lift, Civil and related categories as per defined rate cards.
Negotiate competitive rates and ensure cost-effective solutions without compromising quality.
Ensure vendor adherence to SLAs and timely resolution of operational requests.
Maintain clear documentation of vendor interactions, quotations, and work status.

Operational Excellence
Assess operational tickets and determine internal vs. vendor intervention.
Provide quick, effective solutions for MEP and facility-related issues.
Collaborate with on-ground teams to ensure issues are resolved within timelines.
Escalate and follow through on critical issues to closure.

Process & Efficiency
Adhere to procurement processes, internal SOPs, and ethical standards.
Take ownership of vendor tickets end-to-end — from initiation to closure.
Support process improvements to enhance vendor efficiency and cost optimization.

What We’re Looking For
Education
Diploma or degree in Business Administration, Supply Chain, Operations, Facility Management, or a related field preferred.
Skills & Experience
2+ years in procurement, vendor management, or operations.
Experience working with Senior MEP, Lift, or Civil vendors.
Strong negotiation, coordination, and problem-solving skills.
Ability to handle multiple priorities in a fast-paced environment.
Basic knowledge of MEP systems and vendor rate structures.

Persona Traits
Negotiator: Confidently manages vendors, compares quotes, and ensures cost efficiency.
Analytical Thinker: Quickly assesses requests, identifies solutions, and minimizes unnecessary costs.
Organized: Manages multiple vendors, tracks timelines, and ensures follow-ups are timely.
Ownership Mindset: Takes responsibility for tasks, shows initiative, and follows through without supervision.
Adaptable & Collaborative: Thrives in a fast-paced environment and works seamlessly with internal teams.




Maintenance Supervisor

Subramanya Nagar

Bengaluru

Attibele

Your role in detail
 Property Operations:
Coordinate maintenance, repairs, and housekeeping.
Conduct property inspections for safety and compliance.
Assist in policy implementation and handle resident inquiries.
Collaborate with cross-functional teams for swift issue resolution.
Monitor essential property supplies.

 Resident Relations:
Manage resident onboarding and move-in/move-out.
Foster positive resident relationships, addressing needs promptly.
Handle resident communications and conflict resolution.
Drive improvements based on resident feedback.

 Administrative Support:
Maintain accurate property and resident records.
Assist leasing and organize property-related events.
Handle daily operation escalations.



Hiring Operations Executive

Kailasipalyam

Job Title: MEP (Electrical & Plumbing Maintenance Executive)
Business Unit: Coliving – Customer Support

About ZoloStays
ZoloStays is India’s largest managed living and hospitality platform, offering tech-driven accommodation solutions for working professionals, students, and travelers. With a strong presence across multiple cities, Zolo focuses on making living experiences seamless, reliable, and community-driven through thoughtfully managed properties and curated hospitality experiences.

About the Role
This is a core operational role responsible for maintaining and resolving technical issues in Zolo properties across electrical, plumbing, and basic carpentry activities. The role ensures a safe and comfortable living experience for residents by addressing maintenance concerns promptly and efficiently.

Key Responsibilities
Perform repairs and maintenance in electrical, plumbing, carpentry, and appliance-related work at assigned properties.
Diagnose technical issues and resolve them independently without repeated vendor dependency.
Ensure timely closure of assigned maintenance tickets (Average SLA: 2 days).
Prioritize emergency concerns such as water supply failures, power cuts, or major leakages.
Conduct preventive maintenance visits and ensure property readiness.
Coordinate with vendors, warehouse teams, and property management for tools, materials, and job execution.
Maintain professional communication with residents and ensure customer satisfaction.
Provide alternate solutions if materials or vendors are delayed.

Required Qualifications
Educational Criteria
Minimum 10th / 12th Pass
ITI / Diploma in Electrical/Plumbing/Mechanical (Preferred)

Skill Criteria
Strong hands-on experience in electrical, plumbing, appliance servicing and minor carpentry work.
Ability to troubleshoot independently and suggest permanent fixes.
Basic understanding of safety protocols and preventive maintenance.

Persona Traits
Ownership mindset: Stays responsible until the issue is fully resolved.
Punctual & consistent: Adheres to property visit schedules.
Resident-friendly attitude: Communicates politely and professionally.
Adaptable & proactive: Handles multiple trades and provides solutions under constraints.
Problem-solving approach: Offers alternatives during delays.

Ideal Background
Candidates typically come from:
Facility management companies (e.g., JLL, CBRE, Embassy)
Residential or commercial building maintenance
Hotels / Co-living / Property management teams
Local technicians with structured experience in building maintenance
Experience range: 3–5 years

Why This Role is a Great Opportunity
Work exposure to multi-trade technical operations (Electrical, Plumbing, Carpentry & Appliances).
Access to structured on-ground training and skill upgradation.
Clear growth path to Senior MEP / Node Lead roles.
Stable income, tools & material support from the organization.
Part of one of India’s most scalable coliving brands.




Central Building

Company Name: ZoloStays
Business Unit: Co-Living
Designation: Guest Relation Officer
Location: Pune
CTC Offered: 2.5 LPA Fixed + 1 LPA Variable ( Performance Based -  Monthly )
Benefits: Accommodation + Insurance

About Zolo
Zolo is India’s largest co-living and managed accommodation platform, operating across multiple business verticals including Co-Living, Z Hotels, Loop Hostels, Student Housing, Real Estate, and Vacations. With a presence across major cities, Zolo is known for delivering safe, comfortable, and community-driven living experiences to thousands of residents every day.
Built on the belief that potential matters more than pedigree, Zolo encourages ownership, innovation, rapid learning, and a growth mindset. With $100M+ funding from Nexus Venture Partners, IDFC Alternatives, and Mirae Asset, Zolo continues to expand at scale.

Role Overview
We are looking for a Guest Relation Officer who can ensure seamless operations across our properties while delivering exceptional guest experiences. This role is ideal for candidates who are customer-obsessed, proactive, empathetic, and passionate about hospitality and community living.

As the face of the property, you will manage guest interactions, operational execution, escalations, and team coordination—ensuring a smooth and delightful resident experience.
Key Responsibilities
Property Operations 
ManagementOversee day-to-day operations of the assigned property.
Ensure compliance with operational standards and company processes.
Implement strategies to improve efficiency, resident satisfaction, and property performance.
Customer Handling
Interact with guests/residents to understand and resolve their needs promptly.
Set the tone for a supportive, welcoming, and smooth living experience.
Explain facilities, rules, and services clearly and politely.
Guest Escalation 
ManagementAddress guest escalations with empathy and professionalism.
Investigate concerns thoroughly and provide effective resolutions.
Communicate clearly to manage expectations and build trust.
Team Management
Lead and support on-ground staff (front office, housekeeping, operations).
Provide guidance, training, and day-to-day supervision.
Monitor team performance and share feedback for improvement.
Cross-Department Coordination
Work with housekeeping teams to maintain hygiene and cleanliness standards.
Coordinate with front office for smooth check-ins/outs.
Liaise with maintenance for quick rectification of property issues.
Monitoring & Reporting
Conduct regular property inspections to maintain standards.
Maintain logs and prepare daily/weekly reports on operations, guest feedback, and service quality.
Identify improvement areas and recommend actionable steps.


What You Will Learn at Zolo
Growth Mindset: Learn how to operate in a fast-scaling, high-performance environment.
Entrepreneurial Thinking: Think and act like an owner while solving daily challenges.
Leadership Skills: Gain exposure to team handling, conflict resolution, and decision-making.
Co-Living Industry Knowledge: Build expertise in a rapidly growing sector.
Cross-Functional Exposure: Work closely with operations, sales, CX, maintenance, and events.
Process & Service Excellence: Learn standard operating procedures and develop strong problem-solving abilities.
Agility & Adaptability: Thrive in a fast-paced, dynamic, and people-centric workplace.


Skills Required
Strong communication and guest-handling skills
Basic operational understanding
Problem-solving and decision-making ability
Calm, empathetic approach during escalations
Ability to lead and collaborate with on-ground teams
Basic computer skills (Excel, Word, internal tools)


Persona Traits
Customer-first mindset
High ownership and accountability
Empathy and patience
Positive attitude and service orientation
Flexibility to handle dynamic situations
Eagerness to learn and grow.



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Zolostays Property Solutions Private Limited Jobs - 6 Verified Vacancies

Cluster Manager

Property Manager

Maintenance Supervisor

Hiring Operations Executive

Maintenance Supervisor

Property Manager