For any escalations or feedback, please write to us at apna_escalations@apna.co. This email address is exclusively designated for escalating concerns and providing feedback on the services received at the initial support level.
Please ensure that when using this email address, you clearly state the details of the issue or feedback you'd like to address, along with your registered phone number. This will help us better understand and resolve any concerns you may have.
We will revert to your escalation or feedback within 24 to 48 business hours. Our business hours are Monday to Friday, from 9 am to 7 pm. To chat with our support team directly or for further help, you can contact us on WhatsApp.