Genpact Process Excellence Hiring Challenge
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Genpact Process Excellence Hiring Challenge

Communicate, Resolve, and Redefine Customer Experience with Us!

Description

Are you ready to embark on a journey where your passion for exceptional service meets endless opportunities? Join us as a Voice/Non-Voice Customer Service Representative and become the cornerstone of our customer-centric mission. In this pivotal role, you will be the voice of our brand, expertly addressing customer concerns, resolving issues with finesse, and crafting seamless, delightful experiences that leave a lasting impression. Let’s redefine customer support together—one interaction at a time!

Key Highlights:

  • CTC: INR 2.5 LPA
  • Open to: All Freshers (Graduates from all disciplines)
  • Locations: Delhi NCR (Voice Process) and Hyderabad (Voice and Non-Voice Process)

Responsibilities:

  • Handle incoming customer inquiries via phone (voice)/ chat (non-voice) in a professional and courteous manner.
  • Resolve customer issues promptly and escalate complex cases to higher authorities when necessary.
  • Ensure customer satisfaction by delivering high-quality service and support.
  • Maintain thorough knowledge of company products, services, and policies.
  • Always adhere to company guidelines and procedures.
  • Meet or exceed performance targets and KPIs set by the management.
  • Collaborate effectively with team members and other departments to improve overall customer experience.

Requirements:

  • Fresher Graduates from all disciplines are eligible to apply.
  • Excellent verbal communication skills in English.
  • Strong customer service orientation and problem-solving skills.
  • Ability to multitask, prioritize, and manage time effectively.
  • Willingness to work in rotational shifts, including nights and weekends.
  • Basic computer proficiency and familiarity with CRM systems is preferred.
  • Prior experience in customer service or call center operations is a plus but not mandatory.

If you are passionate about providing exceptional customer service and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity. Join us in shaping the future of customer service in the digital payments industry!

Eligibility

  • Graduates from all disciplines are eligible to apply.
  • Excellent communication skills.
  • Strong customer service orientation and problem-solving skills.

Rounds

Pre-Screening Form Submission
14 Jan'25-29 Jan'25

Pre-Screening Form Submission

Once you register, click on the ‘Start Now’ button and provide additional details. This form collects important information such as your work preferences, willingness to relocate, and salary expectations. Please note that completing this form is a mandatory step in the hiring process. Your profile and answers will be reviewed and shortlisted candidates will receive a link to the first assessment within 48 hours of the form submission.
Round 1: English Communication Assessment
14 Jan'25-29 Jan'25

Round 1: English Communication Assessment

Shortlisted candidates will be attempting an English assessment to showcase their English skills. Voice process candidates will go through a speech assessment whereas Non-Voice process candidates will go through an objective MCQ assessment. The link for the assessment will be shared with the shortlisted candidates within 48 hours of completion of the pre-screening form.
Round 2: Operations Interview
14 Jan'25-29 Jan'25

Round 2: Operations Interview

The shortlisted candidates from the first assessment will be going through an operations interview.
Round 3: Final Assessment
14 Jan'25-29 Jan'25

Round 3: Final Assessment

The shortlisted candidates from the interview round will attempt the Final assessment. The Voice process candidates will attempt a VNA (Voice and Accent) assessment and Non-Voice Process candidates will attempt a cultural fit assessment.

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